We are Heron Data, a Series A stage company based in New York and London.

• At Heron, we use the latest advances in AI and LLMs to automate document processing. Our software handles emails, analyzes attachments, and takes actions like updating CRMs or requesting more info to execute workflows end-to-end for our customers. We serve a range of businesses including some of the world's largest fintechs, banks and other specialty finance companies, commercial insurers, and more.
• Our largest product automates underwriting for small business lenders and other specialty finance companies. We eliminate cumbersome manual processes and enable our customers to provide their services with much greater speed, precision, and fairness.
• We are a rapidly growing company with over 150 customers in financial services and beyond who trust us to be embedded in critical processes - without us, their businesses stop. We analyze tens of thousands of documents a day, including over 20 million individual bank transactions daily for our customers. We continue to grow into more segments and workflows: further into lending, banking, insurance. And we think there's much more we can do!
• We are a lean, scrappy and committed team with a flat structure and collaborative culture. Our team brings together a wealth of experience from great tech companies including Facebook, Spotify, Revolut and many other startups from around the world.
• With team members from five different continents, we embrace multiculturalism and diversity. From company events to everyday interactions, we make sure everyone feels welcome and accommodate all cultural and dietary requirements.
• Since our launch in September 2020, at the end of the S20 batch, we've experienced a lot of growth! Today, we serve over 150 customers. Read more about our mission here

Senior Product Manager (Platform)

We're hiring a Senior Product Manager to own and shape the platform at Heron: the core infrastructure, tooling, and systems that underpin everything we do for customers. If you want to define the technical foundation of a fast-growing AI company and work closely with world-class engineers, we'd love to hear from you.

The Opportunity

Every day, thousands of small businesses apply for funding. A broker emails over a stack of bank statements, tax returns, and application forms. A team of underwriters then spends hours on manual review. Heron automates that work: we read the emails, classify the documents, extract and enrich the data, run evaluations, and push decision-ready output straight into the customer's systems.

150+ funders, brokers, fintechs and insurers use us in production today. As we scale across verticals and geographies, the platform that powers all of this needs a dedicated product leader. That's where you come in.

You'll own the product vision for Heron's platform: our workflow automation engine (affectionately known as Flowmingo), core data infrastructure, deployment tooling, and the abstractions that let our product teams ship confidently. You'll work directly with our platform engineers to define what to build and why. This is a deeply technical product role; it’s less about customer-facing UIs and much more about the systems and tooling that make everything else possible.

What You'll Do

• Own platform product strategy: Define the vision for Heron's platform: what it is, what it can be, and what it should be. Translate that into a clear, prioritised roadmap
• Drive ‘Flowmingo’ forward: Own the product direction for our workflow automation engine, enabling templated deployments and scalable customer onboarding
• Work with senior engineers: Provide product direction to a strong backend engineering team. You'll need to earn their trust through technical credibility and sharp product thinking
• Build foundations for scale: Build the platform capabilities that our current and future customer vertical teams depend on: data modeling, infrastructure, billing, and developer experience
• Ship(!): Move fast, measure impact, and make pragmatic trade-offs.

What We're Looking For

• 4-7 years of product management experience, with meaningful time owning a platform, infrastructure, or developer tools product
• You're technically fluent and can discuss system architecture, data models, and API design with senior engineers and hold your own
• You've shipped platform or infrastructure products and can point to specific outcomes you drove
• You're a strategic thinker who can zoom out to define a platform vision and zoom in to write a clear spec
• You have strong opinions about what good platform product management looks like, and you're excited to build it from scratch at a company with strong product-market fit

Above all else, we value people who want to make an impact in their work. Here are some of the behaviours we expect of all Herons:

• Scrappy and creative: when faced with an obstacle, you will either overcome it by pure determination, or find an unconventional approach to navigate it
• Persistent: you may not always find the right answer immediately, but you're motivated to keep trying until you do. You'll go the extra mile if that's what it takes
• Pilot not passenger: at a fast-growing company like Heron we need people who jump on opportunities unprompted and drive them to a great outcome
• Excited to work in a fast-paced, high-growth, team-based environment: we aim to move quickly and decisively, but together

What You Can Expect as a Heron

• Competitive compensation, including equity
• Based in-person in our London or NYC office
• Your choice of top-of-the-line equipment to fit out your desk
• Free mental health support via Spill - on-demand access to therapy
• Weekly company lunches (always inclusive and vegan friendly)
• Annual company retreats/offsites
• Applicants from any background and gender are welcome and we have a zero tolerance policy on discrimination

• For Frontend -- our customer dashboard is built with NextJS, using MUI, React, and TypeScript. We deploy our frontend apps on Vercel
• For Backend -- our backend applications are primarily written in Python using the Flask or FastAPI frameworks. We also use celery for async task processing. We have both a main monolith and also microservices. We containerize & deploy these applications on Kubernetes clusters or on managed compute (serverless)
• For ML — we have a variety of classification & prediction tasks that we deploy different models for, ranging from classic ML models / NLP techniques to fine-tuned LLMs
• For infrastructure — we use both GCP and AWS for different components. Some of our main components include Postgres database, Redis and RabbitMQ. All of our code repositories live in GitHub and we use GitHub actions extensively for CI/CD