Post-covid, businesses have started shifting the way they communicate with customers from email to chat platforms like Slack, Microsoft Teams, and Discord. At Pylon, we are building a real-time customer operations platform to help support, success, and sales teams at places like Hightouch, Merge, and Sardine scalably meet their customers where they live.

Just like how Zendesk made email scalable in a support context, Mailchimp made email scalable in a marketing context, and Salesforce & Outreach made email scalable in a sales context, Pylon is making chat scalable across customer-facing functions.

At Pylon, we're building the future of B2B Post Sales.

We’re building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time.

We’re backed by a16z, BCV, General Catalyst, Y Combinator.
Currently more than 1000 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows with Pylon. You'll also find us on the Enterprise Tech 30 List.

We’re now looking for our first Analytics Engineer to help us centralize our data and build the foundation for company-wide reporting and insights.

What you'll work on

• Own our data warehouse: build and maintain pipelines to unify product, GTM, and customer data

• Model product usage, feature adoption, and account activity so teams can self-serve answers

• Partner with Sales, Success, and Product to answer questions like:

• Create dashboards and metrics that the company can operate on

• Help design how Pylon measures success across customers and product

You might be a fit if the below describes you...

• You’ve owned analytics or data modeling for a fast-moving SaaS product

• You’re fluent in SQL and familiar with modern data stacks (dbt, Snowflake, Fivetran, Looker, etc.)

• You can translate ambiguous business questions into structured analysis

• You’re motivated by autonomy, high ownership, and fast iteration

• You’re in SF (or open to relocating) and want to help shape our data culture from the start

Our perks

🏥 Fully covered medical, dental, and vision insurance for employees

🏦 401(k) retirement plan

🚆 Commuter benefits

🌱 Parental leave

🏝️ 14 company holidays + unlimited PTO

🗺️ Annual offsite

🍽 Lunch, dinner, and snacks at the office

🏋️ Fitness stipend

More about Pylon

Funding: Series B led by a16z and BCV ($51M total raised)

Founders: Advith Chelikani, Robert Eng, and Marty Kausas

Team: Currently 90 and growing!

We’re building an event-driven workflow engine powered by conversational data and layered with intelligence to help our customers run their operations in real-time.

Our tech stack: Golang, GraphQL, React, AWS.