Post-covid, businesses have started shifting the way they communicate with customers from email to chat platforms like Slack, Microsoft Teams, and Discord. At Pylon, we are building a real-time customer operations platform to help support, success, and sales teams at places like Hightouch, Merge, and Sardine scalably meet their customers where they live.

Just like how Zendesk made email scalable in a support context, Mailchimp made email scalable in a marketing context, and Salesforce & Outreach made email scalable in a sales context, Pylon is making chat scalable across customer-facing functions.

What you will do

• Test, implement and optimize an AI outbound solution, from initial setup through ongoing performance tuning

• Build and manage automated outbound sequences, ensuring high deliverability and personalization at scale

• Own email marketing infrastructure including domain health, warming strategies, and deliverability monitoring

• Create data pipelines between marketing tools, CRM, and sales tooling to enable attribution and reporting

• Collaborate with RevOps on lead scoring, routing to improve conversion rates

• Identify opportunities for automation and efficiency gains throughout marketing operations

• Ship growth experiments like website widgets and ROI calculators to improve conversions

What we are looking for

• 3+ years in marketing operations or GTM engineering / growth engineer / growth hacker roles at B2B SaaS companies

• Hands-on experience with automated outbound and marketing automation tools

• Strong technical skills - comfortable with APIs, webhooks, and vibe coding

• Experience with email deliverability best practices and cold outreach infrastructure

• Track record of building scalable outbound systems that drive pipeline

• Strong project management skills and ability to work cross-functionally

• Bonus: Experience with any outbound platforms (11x, Artisan, AiSDR, or similar), Clay, Salesforce

More about Pylon

Traction: Have hundreds of paying customers and are growing fast

Funding: In addition to investment from Y Combinator and General Catalyst, a16z we just announced our Series B ($51M total raised)

Founders: Advith Chelikani, Robert Eng, and Marty Kausas

Team: Currently 55+ and growing!

We’re building an event-driven workflow engine powered by conversational data and layered with intelligence to help our customers run their operations in real-time.

Our tech stack: Golang, GraphQL, React, AWS.