Post-covid, businesses have started shifting the way they communicate with customers from email to chat platforms like Slack, Microsoft Teams, and Discord. At Pylon, we are building a real-time customer operations platform to help support, success, and sales teams at places like Hightouch, Merge, and Sardine scalably meet their customers where they live.

Just like how Zendesk made email scalable in a support context, Mailchimp made email scalable in a marketing context, and Salesforce & Outreach made email scalable in a sales context, Pylon is making chat scalable across customer-facing functions.

At Pylon, we're building the future of B2B Post Sales.

Top support and success teams at companies like Hightouch, Merge, and Sardine use Pylon to manage their customer support across Slack Connect, Microsoft Teams, Email, In-App Chat, Slack Community—all in one place.

We're building a core system of record, an all-in-one product that has a massive surface area and complex design problems. We believe design is important and is a major product differentiator over incumbents. This is not about mindless pixel pushing, you will be distilling down customer feedback and collaborating with engineers to ship huge features equivalent to entire product lines at other companies. We're early too, this is an opportunity to set the design vision and the design system for Pylon.

What you'll do

• We're looking for someone who not only is a strong product designer, but also is particularly pointy at visual design.

• Within your first 7 days, hand off designs to engineering

• Dig into and understand customer problems/feedback

• Collaborate with product and engineering throughout a project (no waterfall here)

• Navigate both the problem and solution space with cofounders and peers (we do not have product managers)

• Communicate differing opinions and make/facilitate constructive decisions

• Think through the broad user flows for new features

• Generate high fidelity mocks and think through UI/UX

• Build up the design system alongside Wendy, Ben, and Oliver and engineering partners

• Validate design choices with analytics

Requirements

• Located in (or will relocate to) San Francisco and excited about working in-person

• Very organized and hard working and fast

• An interest in tinkering with the product and suggesting improvements

Compensation and benefits

• The benchmark compensation for this role is $190K USD, however, the offered compensation may be higher or lower depending on skill-level and experience-level.

• Medical, Vision, Dental insurance

• 401K

• Unlimited PTO

• Food in the office

• Fun team offsites and events (we went to Korea last year, Hawaii in a few months!)

More about Pylon

Traction: Have hundreds of paying customers and are growing 15% MoM

Funding: In addition to investment from Y Combinator and General Catalyst, we just announced our $17m Series A led by a16z!

Founders: Advith Chelikani, Robert Eng, and Marty Kausas

Team: Currently ~33 and growing!

We’re building an event-driven workflow engine powered by conversational data and layered with intelligence to help our customers run their operations in real-time.

Our tech stack: Golang, GraphQL, React, AWS.