Post-covid, businesses have started shifting the way they communicate with customers from email to chat platforms like Slack, Microsoft Teams, and Discord. At Pylon, we are building a real-time customer operations platform to help support, success, and sales teams at places like Hightouch, Merge, and Sardine scalably meet their customers where they live.

Just like how Zendesk made email scalable in a support context, Mailchimp made email scalable in a marketing context, and Salesforce & Outreach made email scalable in a sales context, Pylon is making chat scalable across customer-facing functions.

At Pylon, we're building the future of B2B Post Sales.

We’re building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time.

We’re backed by a16z, BCV, General Catalyst, Y Combinator.

Currently more than 1000 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows with Pylon. You'll also find us on the Enterprise Tech 30 List.

What you'll work on

• Build security features into the product: audit logging, RBAC, SCIM, SAML, and more

• Lead security review processes: SOC 2, ISO 27001, HIPAA, bug bounty programs

• Jump into pre- and post-sales conversations as the security stakeholder

• Help us move fast while keeping the right guardrails in place

• Take projects from customer request → design → ship

You might be a fit if the below describes you...

• You’ve built or shipped security features before

• You’ve helped run security/compliance programs at a startup or fast-moving company

• You’re comfortable talking to customers and explaining technical decisions

• You thrive when you have autonomy, own as many of the details as possible, and project manage your own work

• You're in SF or you're willing to relocate, you love working in-person, and you're serious about joining us to build a culture we'll all love

• We work with React, Golang, GraphQL, and AWS

• You'll join a strong technical team of senior engineers from places like Samsara, Affinity, and Airbnb.

Our perks

🏥 Fully covered medical, dental, and vision insurance for employees

🏦 401(k) retirement plan

🚆 Commuter benefits

🌱 Parental leave

🏝️ 14 company holidays + unlimited PTO

🗺️ Annual offsite

🍽 Lunch, dinner, and snacks at the office

🏋️ Fitness stipend

More about Pylon

Funding: Series B led by a16z and BCV ($51M total raised)

Founders: Advith Chelikani, Robert Eng, and Marty Kausas

Team: Currently 90 and growing!

We’re building an event-driven workflow engine powered by conversational data and layered with intelligence to help our customers run their operations in real-time.

Our tech stack: Golang, GraphQL, React, AWS.