The Company

We’re on the frontier of building an AI-native professional services company. We’re building the best AI commercial insurance distribution engine for scale.

36 million businesses in America need insurance—it’s not optional. 77% are underinsured. 40% have no coverage at all. Over 90% of the industry is still human-led.

We’re building the inverse: 90%+ AI-led, inching toward the higher 90s. Not by automating tasks, but by capturing the decision traces—the exceptions, precedents, and cross-system context—that let AI make the same judgment calls humans do.

The Thesis

Every industry with human-bounded distribution consolidates rapidly once someone makes it computational. Search had thousands of engines until Google made ranking computational. Ride-hailing was fragmented until Uber made dispatch computational.

When distribution becomes computational, Jevons Paradox kicks in: increased efficiency leads to increased consumption. Better search didn't mean less searching—it meant vastly more. Cheaper rides didn't mean fewer trips—it meant transportation for use cases that never existed.

Insurance will follow the same pattern. When getting the right coverage becomes fast and frictionless, the 77% of underinsured businesses will finally get properly protected. The market expands, not contracts.

We're building the engine that makes that happen.

The Role

You're the first voice a customer hears when they come to Harper. Not a call center job—the front line of a company transforming how millions of businesses get insured.

This is high-volume, high-intensity work. You'll be on the phone continuously throughout your shift, talking with business owners, learning about their operations, and capturing the information that powers everything downstream. Every conversation you have becomes data that makes our AI smarter. Every detail you capture correctly means a business gets the coverage they actually need.

We're looking for someone who gets energy from constant customer interaction. Not tolerates it—thrives on it. The pace is relentless. You'll move from one call to the next without downtime. Your enthusiasm on call 50 needs to match call 1.

What You'll Do

Talk to business owners all day. Contractors, restaurant owners, consultants, trucking companies—you'll learn about businesses you never knew existed. You're gathering the information that determines what coverage they need and how we serve them. Every call matters.

Capture information with precision. You're typing while talking, listening while entering data, maintaining perfect accuracy while keeping the conversation flowing. Speed without errors. Volume without quality degradation. This is the skill that separates good from great.

Be the face of Harper. Customers form their impression of our company in the first 60 seconds with you. Professional, confident, helpful—hour after hour, call after call. You project competence even when you're tired.

Feed the system that gets smarter. Your documentation becomes training data. The patterns you capture, the edge cases you flag, the information you record—it all compounds into AI that will eventually handle what you're doing manually today. You're not just doing a job; you're building the foundation for what comes next.

You Might Be a Fit If…

You've done high-volume customer work before. Call center, sales floor, customer service—somewhere you learned to handle back-to-back interactions without burning out. You know what it takes to stay sharp through hour eight of continuous calls.

You can type fast while talking. This isn't sequential—it's simultaneous. You're capturing information in real-time while keeping a customer engaged. If you have to choose between the conversation and the data entry, this role will be hard.

You stay organized under pressure. Strict protocols. Multiple systems. Shifting priorities. You follow through on every detail even when the pace is relentless. Nothing falls through the cracks.

You actually like talking to people. Not "can tolerate"—genuinely enjoy. You're curious about businesses. You find customers interesting, not draining. The human interaction is what energizes you, not what depletes you.

You have stamina. 12-hour shifts. Continuous engagement. No coasting. You maintain quality and professionalism from first call to last. You've done demanding work before and you're built for it.

Compensation

Pay: $40,000 - $50,000 per year + performance bonuses

Schedule: Monday - Friday, 12-hour shifts

Location: Remote

Benefits: Health, dental, and vision insurance

The Process

1. Application questions

2. AI assessment — Mock intake call with an AI agent

3. Team lead screen — Skills and culture fit

4. Manager screen — Alignment on pace and expectations

5. Founder call

To Apply

We're building a vertically integrated AI platform that connects go-to-market, sales operations, customer service, and retention under one architectural roof. That integration creates compounding through feedback loops—every interaction makes the system smarter. Thousands of businesses already trust us.

You'll be on the front line of that system. High volume, high stakes, high impact. The work is demanding, but it's work that matters—and there's a clear path to growth for people who excel.

If you thrive under pressure, get energy from customer interaction, and want to be part of building something that's never existed—apply.