Post-covid, businesses have started shifting the way they communicate with customers from email to chat platforms like Slack, Microsoft Teams, and Discord. At Pylon, we are building a real-time customer operations platform to help support, success, and sales teams at places like Hightouch, Merge, and Sardine scalably meet their customers where they live.

Just like how Zendesk made email scalable in a support context, Mailchimp made email scalable in a marketing context, and Salesforce & Outreach made email scalable in a sales context, Pylon is making chat scalable across customer-facing functions.

What you will do

• Own planning and execution of all paid search campaigns on Google Ads, driving efficient scaling while maintaining lead quality and ROAS targets

• Manage full-funnel optimization from awareness to high-intent campaigns, ensuring accurate conversion tracking through to qualified Salesforce leads

• Conduct regular search term analysis, negative keyword optimization, and impression share monitoring to maximize budget efficiency

• Stand up and optimize ad landing pages to improve conversion rates

• Collaborate with sales on lead quality feedback and optimize towards pipeline and revenue metrics

• Build reporting on campaign performance and growth opportunities

What we are looking for

• 3+ years managing B2B SaaS search campaigns with experience rapidly scaling PPC programs (3-5x growth within 12 months)

• Demonstrated expertise of Google Ads including Performance Max, Demand Gen, and Smart Bidding strategies

• Track record of optimizing beyond clicks to pipeline, ACV, and LTV metrics

• Strong analytical skills - data-driven and detail-oriented

• Excellent written communication skills

• Prior experience at an ads agency or as a freelancer is a plus

• Bonus: Experience with LinkedIn Ads or other B2B paid channels

More about Pylon

Traction: Have hundreds of paying customers and are growing fast

Funding: In addition to investment from Y Combinator and General Catalyst, a16z we just announced our Series B ($51M total raised)

Founders: Advith Chelikani, Robert Eng, and Marty Kausas

Team: Currently 55+ and growing!

We’re building an event-driven workflow engine powered by conversational data and layered with intelligence to help our customers run their operations in real-time.

Our tech stack: Golang, GraphQL, React, AWS.