About Phonely

There are billions of calls made every day which will soon be handled by AI. Today 70% of business customer support calls are outsourced to call centers and contact centers. These call centers are looking for a solution that they can build simulate, and deploy voice agents all in one platform. We are building this.

Through YC we grew at 22% week over week and went through demo day with the some of the top revenue in the batch. We already work with the largest contact centers in the world and are looking for people that want to build the future of AI phone support together.

At some point in the future, every business will answer their phone with voice AI. We are making sure that when they build that AI agent, the experience of doing so doesn’t suck.

We’re growing incredibly fast and need someone who thrives in a dynamic, high-pressure environment to work side-by-side with the CEO and leadership team. This may be one of the most important roles in the company and is critical in helping us move faster, stay organized, and execute at the highest level.

We’re looking for someone who is highly organized, driven, and fun to work with. You’ll be working directly with me (Will) the CEO, disclaimer, I’m a bit extreme… as an example I’ve set 2 world records, bicycled across the entire US in 17 days, lived in a vehicle for over a year and a half before a PhD, and starting Phonely, one of the fastest growing startups out of the YC S24 batch. If you’re looking for a cushy corporate job, this ain’t it. If you’re looking to be a part of a winning team and to make a real difference read on.

What You’ll Do

• Work directly with the CEO to manage priorities, projects, and deadlines.
• Coordinate meetings, jump into sales calls, customer issues, or whatever needs to be done
• Own internal processes: meeting prep, follow-ups, reporting, and accountability.
• Serve as a thought partner, sounding board, and execution arm for the leadership team.
• Organize fundraising, calendars, build presentations etc.
• Keep the team organized, motivated, and focused on what matters most.

Qualifications

• 2+ years of experience in business operations or Chief of Staff role preferred
• Experience with building pitch materials,
• Extremely organized and detail-oriented.
• High energy, hard-working, and comfortable in a hectic, startup environment.
• Comfortable handling sensitive information with discretion.
• Fun to work with and a believer in hard work
• Bonus: Ex-athlete/ competitor, especially in endurance sports (running, cycling, swimming, triathlon, rowing, etc. surfing?)

Why Join Phonely?

We’re super cool. Our team is a group of ex-athletes, founders, and builders with low egos, and a high belief that life not about taking the easy road, but challenging ourselves to find the most we can be. Working at Phoenly feels like family, we eat most meals together as a team (the company pays for food) we go on runs, hikes and surf together when we’re not working. Also we rent out Airbnb’s in cool places (Rocky mountains, Costa Rica, Indonesia) four times a year so you can still see the world while on the grind.

From a product and direction standpoint, we are customer obsessed and focused on building a product that we ourselves would love to use. We are solving voice AI problems, that have never been solved before with a mission to build something that 1M+ businesses love. If you made it to this part of the JD, please message me (Will) with an item from your bucket list and something impressive you’ve done.

Working at Phonely, you’ll have the flexibility to contribute to all aspects of the business. It will be hard, but it will be rewarding. We are extremely picky with who we bring on as full time employees. While resume’s and experience are important, the MOST important thing is that we believe in you, like you and are inspired to work around you. If we do, we will bend over backwards to make sure that the hard work you put in here will return dividends later.

We look forward to you applying!

To achieve human-level performance with voice AI agents, we need 99.9% reliability across all verticals. Building a high-performing Voice AI solution requires a combination of key elements:

1. Voice AI Infrastructure: Develop robust systems that can handle real-time conversations seamlessly.
2. API Integrations: Connect with relevant software to ensure smooth interactions.
3. LLM Testing, Simulation, and Evaluation: Validate models under various conditions to ensure accuracy.
4. Performance Monitoring: Continuously track metrics to optimize system performance.
5. Countless Other Tasks: From scaling infrastructure to managing edge cases, achieving this level of reliability is no small feat.

We’ve brought all of these elements together in one place so enterprises can integrate reliable and accurate voice AI into their offerings in minutes, not months.