Cyble is a cyber intelligence company that empowers organizations with darkweb & cybercrime monitoring and mitigation services.

About Cyble:

Cyble is revolutionizing the landscape of cybersecurity intelligence. Founded in 2019, Cyble began as a visionary college project and has quickly transformed into a leading force in proactive cyber threat detection and mitigation, that is now globally significant, with people in 20 countries - Headquartered in Alpharetta, Georgia, and with offices in Australia, Malaysia, Singapore, Dubai, Saudi Arabia and India 

 Our mission is clear: to provide visibility, intelligence and cybersecurity protection using cutting-edge advanced technology, giving enterprises a powerful advantage. We democratize real-time intelligence about cyber threats and vulnerabilities, enabling organizations to take proactive measures and maintain robust cybersecurity. We strive to make the digital world a safer place for everyone. 

 At Cyble, artificial intelligence (AI) and innovation are central to all operations, with a commitment to continuous improvement and excellence in both products and business practices. Cyble values inclusivity, offering team members autonomy and flexibility to balance their professional and personal lives. Cyble fosters a culture where employees voices are heard, contributions are recognized, and everyone is encouraged to be part of something extraordinary. To learn more about Cyble, visit www.cyble.com.

About Role Overview:

 We are seeking a dedicated and dynamic Customer Success Manager to join our team. The ideal candidate will play a key role in ensuring the success of our clients by providing exceptional service, fostering strong relationships, and driving the adoption of our security products and services.

What You’ll Do:

1. Client Onboarding:
   • Lead the onboarding process for new clients, ensuring a seamless introduction to our security products and services.
   • Collaborate with internal teams to facilitate a smooth transition.
2. Relationship Management:
   • Act as the primary point of contact for assigned clients.
   • Build and maintain strong, trust-based relationships with key stakeholders.
3. Product Adoption:
   • Drive the successful adoption of our security products and services.
   • Provide guidance and training to clients on product functionalities and best practices.
4. Health Monitoring:
   • Develop and implement health monitoring metrics to assess client satisfaction and usage.
   • Proactively identify and address potential issues.
5. Issue Resolution:
   • Collaborate with Engineering support and engineering teams to address client concerns promptly.
   • Ensure timely and effective resolution of client issues.
6. Renewal Management:
   • Proactively manage the renewal process for assigned clients.
   • Identify opportunities for upselling or cross-selling based on client needs.
7. Customer Advocacy:
   • Cultivate satisfied clients into advocates for our products and services.
   • Gather testimonials, case studies, and referrals.
8. Education and Training:
   • Develop and deliver training sessions for clients on new features, updates, and security best practices.
   • Share educational resources to enhance client knowledge.
9. Data Analysis:
   • Utilize customer data and feedback to analyze trends and insights.
   • Provide actionable recommendations to improve client satisfaction and product features.
10. Collaboration:
    • Work closely with sales, marketing, and technical teams to align efforts and deliver a cohesive client experience.
    • Collaborate on account reviews and expansion opportunities.

What You’ll Need:

• Bachelor's degree in Business, IT, or a related field.
• 7 to 9 years of proven experience in customer success management, preferably in the cybersecurity industry.
• Strong understanding of security products and services.
• Excellent communication, negotiation, and problem-solving skills.
• Familiarity with CRM software and customer success tools.

Our SaaS-based enterprise platform collects intelligence data in real-time across open and closed sources. This enables you to map, monitor, and mitigate your digital risk footprint.

Through a combination of our industry-leading Machine Learning capabilities and our peerless Human Analytics, we deliver actionable threat intel well before your organization is at risk.