Topline Pro believes that home service pros and small businesses are the backbone of the economy and have gone too long without the right technologies. We are enabling service businesses to grow their business online. In a way, we’re building Shopify for service businesses to (1) bring the business online with a website, (2) market the business, and (3) manage everything from one place.

Topline Pro is co-founded by Nick Ornitz (CEO) and Shannon Kay (CPO). The team is YC-backed and seed-funded.

We care deeply about a culture that is inclusive and equitable for people of all backgrounds and experiences. We particularly encourage people from communities that tend to be underrepresented to apply, including but not limited to women, people of color, and people who identify as LGBTQ+.

We believe “great candidates” do not come about through simply a checkmark next to past experiences. We believe in hiring people not just skills. Even if you do not check every box but find excitement at the prospect of working with us in this capacity, please apply.

About Topline Pro

We’re building AI powered Shopify for service businesses. We help service pros (e.g., roofers, landscapers, painters, cleaners) acquire direct business, fast. Up and running within minutes using Gen AI, our digital storefront products help pros get discovered, trusted, and booked repeatedly.

Topline Pro is co-founded by Nick Ornitz (CEO) and Shannon Kay (CPO) with an excellent team of 70+ rockstars with plans to expand more in 2025. We serve thousands of local service businesses and were named as one of the 2023 and 2024 top 50 Tech Companies building for SMBs.

We're YC-backed and well funded with several years of runway, and we’ve experienced rapid growth in the past year. We're in a phenomenal position to scale—with the financial foundation, product-market fit, and momentum to go big. You’ll be joining at an inflection point—where the groundwork is laid and the path to massive impact is clear.

We’re expanding our People team, and this role will be foundational in bringing our brand to life through compelling content, engaging events, and consistent storytelling. As we continue to grow, we’re looking for someone excited to help shape how Topline Pro shows up across channels and connects with our service pro community. You’ll play a key role in scaling our brand presence during this next phase of growth. This is your chance to join a company that’s not only growing fast, but reshaping an entire industry.

We believe “great candidates” do not come about through simply a checkmark next to past experiences. We believe in hiring people not just skills. Even if you do not check every box but find excitement at the prospect of working with us in this capacity, please apply.

⚡ What you'll do

• Own daily office operations of our NYC and Boston offices – Manage supplies, snacks, mail, tech equipment, and space upkeep to ensure both locations run seamlessly and reflect our culture of excellence
• Enable scaling our workplace and culture – Take full ownership of office logistics and vendor coordination while proactively identifying opportunities to improve the in-office experience
• Plan and execute culture-driving events – Lead the organization of team celebrations, birthdays, and in-office moments that strengthen community and bring joy to the everyday
• Support logistics for cross-office travel – Coordinate smooth travel experiences for team members commuting between NYC and Boston, including transportation and scheduling support
• Deliver an exceptional onboarding experience – Prepare desks, tech, and welcome kits for new hires, and ensure Day 1 feels thoughtful, seamless, and energizing
• Create and improve internal workplace processes – Build scalable systems that keep the office organized, functional, and future-ready as the team grows
• Be present as the heart of our NYC office – Based in our Brooklyn office 5 days a week, you’ll be the friendly face and steady hand that anchors our in-person experience

🎯 What we’re looking for

• 0–2 years of experience in workplace operations, HR, office coordination, hospitality, or event planning
• Highly organized and action-oriented - you love a checklist and bring structure to chaos
• Warm, approachable, and service-minded - you’re someone others rely on to make things happen
• Comfortable working autonomously while balancing multiple priorities
• Excited to be in the NYC office 5 days a week
• Familiar with tools like Google Workspace, Slack, Notion, or excited to learn

🤗 Who you are

• Passionate about creating great in-person experiences – You care about how space and details shape team energy and culture across multiple offices, and you’re excited to own that experience end-to-end
• Willing to travel occasionally to our Boston office – You’re comfortable popping up to support cross-office moments, like setting up team rituals or rolling out shared culture elements
• Thrives in fast-paced, high-growth environments - You stay organized, adaptable, and calm under pressure
• Resourceful and proactive - You take initiative and solve problems before they escalate
• Warm, positive, and people-first - You bring good vibes and make others feel supported
• Detail-oriented and execution-focused - You love getting things done well and finding ways to improve

🙌 What we offer

• Competitive cash compensation ($55-65K) + equity package
• Work 5-days in office from our new office in Williamsburg, Brooklyn
• Full Medical, Dental and Vision Health Coverage
• Computer and workspace enhancements
• Monthly stipend for mental and physical health
• 401(k) plan (non-matching)
• Unlimited vacation, 9 company holidays, and 1 personal volunteer day a year
• Opportunity to take on significant responsibility and ownership in scaling a product that can change the lives of home service pros

We are leveraging the latest Generative AI technologies to enable service based small businesses to easily scale their businesses. We'd love to chat with those that have a wide range of engineering skills.