Hona is a client experience platform built for law firms to simplify and strengthen communication with their clients. Legal work can be complex and difficult for clients to follow, which is why Hona helps firms proactively keep clients informed at every stage of their case. Through automated updates and a clean, user-friendly dashboard, clients can easily track progress, understand key milestones, and know what to expect next.

In addition to status updates, Hona allows clients to upload documents, securely message their legal team, and share feedback—all in one place. Hona integrates seamlessly with the law firm's existing case management systems, making it easy to implement without disrupting day-to-day operations.

Hona's long-term vision is to transform client communication across the legal industry by making clarity and transparency the standard.

Hona is seeking a Support Software Engineer to join our dynamic team. As a Support Engineer, you will triage, troubleshoot, and fix incoming bugs and client requests. In addition, you will be responsible for identifying areas of our systems that need improvement and taking the lead on and implementing those changes. This is a great opportunity for those with a technical background to join a software engineering team to start their career.

Responsibilities:

• Triage, Troubleshoot, and implement fixes to incoming requests to the engineering team.
• Participate in code roasts and system testing to ensure code quality and reliability.
• Collaborate with cross-functional teams to troubleshoot and resolve technical issues.

Requirements:

• 1+ years of experience in software engineering.
• Strong problem-solving skills and ability to troubleshoot technical issues.
• Ability to work effectively in a fast-paced, dynamic team environment.
• Ability to own a project with a high level of ambiguity from start to finish.
• Excellent written and verbal communication skills.
• Ability to communicate effectively with both technical and non-technical teams.
• Familiarity with Typescript, React, AWS, Docker, and/or Node/Express is a plus.

Benefits:

• Flexible working hours and remote work options.
• Opportunities for career growth and development.
• Collaborative and supportive work environment.
• Fun company culture with regular team-building activities and events.

If you are passionate and are looking to start your software engineering career, we would love to hear from you. Apply today to join our team at Hona and help us revolutionize business and client interactions!

Technical Problems we are solving

Current:

• Mapping data from any CRM to a unified Hona schema along with unstructured metadata
• Robust workflows so that data changes trigger specific actions based on filter criteria so that data can seamlessly flow between a business' CRM and their client and vice versa
• A completely customizable client portal with views and interactions based on custom matching rules and dynamic data
• 2 Way Communication flow from the CRM to the client based on client preferences (email, sms, push) and vice versa
• Client user management across multiple businesses
• Business Reputation Management

Future:

• Network of businesses to create a two sided marketplace matching clients to businesses further cementing the utility of Hona
• Extending workflows to external APIs and providers to completely own all client interactions with a business from start to finish handling the first interaction on a businesses website for lead generation to payment processing and reputation management.

Tech Stack:

• Typescript
• React
• Node/express
• Docker
• AWS ECS
• MySQL
• Temporal.io