Hona is a client experience platform built for law firms to simplify and strengthen communication with their clients. Legal work can be complex and difficult for clients to follow, which is why Hona helps firms proactively keep clients informed at every stage of their case. Through automated updates and a clean, user-friendly dashboard, clients can easily track progress, understand key milestones, and know what to expect next.

In addition to status updates, Hona allows clients to upload documents, securely message their legal team, and share feedback—all in one place. Hona integrates seamlessly with the law firm's existing case management systems, making it easy to implement without disrupting day-to-day operations.

Hona's long-term vision is to transform client communication across the legal industry by making clarity and transparency the standard.

Hona is a software company helping legal professionals enhance client communication and streamline case management. Our platform enables law firms to provide transparent, efficient, and reliable communication, boosting client satisfaction and operational effectiveness.

Job Overview: As a Product Specialist, you’ll assist clients by troubleshooting issues, answering technical questions, and providing product support. This is an entry-level role with no prior experience required—ideal for someone technical, eager to learn, and looking for a future in Customer Success or Computer Engineering within the next 12-18 months at Hona.

Key Responsibilities:

• Client Support: Respond to customer inquiries, troubleshoot technical issues, and provide timely solutions.
• Product Expertise: Learn the Hona platform inside and out to offer accurate and efficient support.
• Technical Troubleshooting: Work with our Support & Engineering Teams to diagnose and resolve product and integration related issues.
• Collaboration: Work with other departments on different projects to improve support processes and other areas within Hona.

Qualifications:

• Technical aptitude with a passion for learning new skills.
• Strong problem-solving and communication skills.
• Ability to work independently and collaborate with the team.
• No prior experience required—just a willingness to learn and an ambition to grow.
• Bachelor's degree in Information Systems, Computer Science, Business, or other related fields.

Preferred Skills:

• Interest in Customer Success or Computer Engineering as a career path.
• Familiarity with basic troubleshooting or technical concepts is a plus.

Why Join Hona?

• Gain hands-on experience in tech support with growth potential.
• Work with a collaborative, innovative team.
• Enjoy a flexible schedule and opportunities for professional development.

Technical Problems we are solving

Current:

• Mapping data from any CRM to a unified Hona schema along with unstructured metadata
• Robust workflows so that data changes trigger specific actions based on filter criteria so that data can seamlessly flow between a business' CRM and their client and vice versa
• A completely customizable client portal with views and interactions based on custom matching rules and dynamic data
• 2 Way Communication flow from the CRM to the client based on client preferences (email, sms, push) and vice versa
• Client user management across multiple businesses
• Business Reputation Management

Future:

• Network of businesses to create a two sided marketplace matching clients to businesses further cementing the utility of Hona
• Extending workflows to external APIs and providers to completely own all client interactions with a business from start to finish handling the first interaction on a businesses website for lead generation to payment processing and reputation management.

Tech Stack:

• Typescript
• React
• Node/express
• Docker
• AWS ECS
• MySQL
• Temporal.io