Escape fits right into your modern stack and helps teams secure modern applications— Document all your APIs & front-end applications in minutes and discover vulnerabilities even at a business logic level with our proprietary AI-powered algorithm.

Job description:

As a Technical Account Manager, once a customer signs with Escape, you become their primary point of contact and trusted partner, owning the relationship and ensuring long-term success with the platform.

You work closely with Sales Engineers during handover, and with Product & Engineering throughout the customer lifecycle.

If you have a strong technical background and a passion for building lasting customer relationships, this role is for you.

You ensure that customers:

• Own the post-POC journey - guide deployment, configuration, and integrations to ensure smooth adoption.
• Adopt Escape deeply - embed the platform across security, engineering, and product teams. Apply Python scripting and automation to optimize workflows and solve challenges.
• Succeed long-term - build trusted relationships that drive renewals, expansion, and advocacy.

To understand your role better at Escape:

Lead post-sales onboarding & rollout:

Take over after POCs, guiding customers through production deployment, configuration, and integration, including automation with Python scripting as needed.

Own the long-term customer relationship:

Be the trusted technical partner for security, engineering, and product teams. Manage renewals and expansions in collaboration with Sales.

Drive adoption & value realization:

Monitor usage, adoption, and security impact; proactively identify risks, opportunities, and expansion paths.

Be the post-sales technical expert:

Answer technical questions, troubleshoot issues, coordinate with Engineering on escalations, and ensure smooth production operations.

Provide technical guidance and automation support:

Assist customers with integrations, scripting, and automation to help them maximize value from Escape. Troubleshoot issues, best practices and coordinate with Engineering as needed.

Feed the product loop:

Collect structured feedback, identify friction points, and work with Product & Engineering to influence the roadmap.

Why Escape?

• You own the post-sales moment where Escape becomes mission-critical for our customers
• Hands-on technical work with Python and integrations, making a real security impact
• Influence both retention and the product roadmap
• Collaborate with a world-class technical team solving meaningful cybersecurity problems
• Fast-growing startup, top-tier investors, and strong growth potential

Qualifications:

• Proven Professional: You have 3+ years of experience in a deep tech environment. 1-2 years of consulting experience is a plus.
• Technical Background: You have a strong understanding of software and SaaS products and can troubleshoot and resolve technical issues. Experience in Python required, back-end engineering preferred.
• Customer-Oriented: Passionate about helping clients succeed, with excellent communication skills and a knack for building strong relationships.
• Proactive Problem-Solver: Able to quickly identify issues and work through solutions independently or with the support of the engineering team.
• Team Player: Collaborates well with other teams, including engineering, product, and sales, to deliver the best possible outcomes for clients.
• Able to travel on-site: You enjoy visiting customers at conferences and their offices, hosting workshops, and running POCs for their team on-site.
• Excellent written and verbal communication abilities.
• Startup Enthusiast: You are genuinely excited to join a rapidly growing deep tech startup, eager to make a significant impact, and motivated by the opportunity to shape the future of AI-driven cybersecurity.

Our Interview Process:

• Initial screen with People & Operations Manager (30 min)
• Technical Challenge
• Meeting with our Sales Engineer (60 min)
• Executive/founder interview (45 min)
• References + offer

Escape relies on state-of-the-art Research & Development

Escape relies on a robust, feedback-driven exploration algorithm to understand your applications' business logic. Within a few seconds, Escape can generate legitimate request sequences with payloads that adhere to business logic in a fully automated manner.

This is Escape’s key differentiator, enabling fast, in-depth security scanning with outstanding coverage. Escape requires no manual configuration, input traffic data, or an agent.