Yuma is developing the most advanced AI agent orchestration platform, dedicated to customer support and ecommerce. We are automating the heavy burden that large Shopify merchants face in their day-to-day activities. This market is vast and homogeneous, and every single merchant needs Yuma. We have a head start in this space, but we will not rest until we are the clear winner in the e-commerce customer support AI market.

Yuma was launched in early 2023 by a third-time YC founder and is already serving hundreds of paying customers.

About Yuma AI:

Yuma is building a next-generation orchestration platform that deploys autonomous AI agents dedicated to customer support in e-commerce.
We already support 150+ paying merchants and help them automate up to 80% of their customer tickets freeing human agents for higher-value conversations.

Founded by Guillaume Luccisano (3rd-time YC founder) at the end of 2022, Yuma is one of the leaders in the AI Support Automation space with 10+ consecutive months of double-digit growth.

We are now a team of 25 passionate and ambitious people based between Paris, Barcelona and Boston and have grown revenue 5x in 2025. We aim to repeat this trajectory in 2026. The scale-up phase is fully underway. 🚀

About the role :

We’re hiring a Mid-Market Sales Development Representative to fuel our next stage of growth in the US market.

SDRs at Yuma AI are the engine of our GTM motion: you strategically engage mid-market prospects, spark meaningful conversations, and generate qualified pipeline for our Account Executives.

You’ll work closely with Sales, Cross Functions, and Leadership, and become an expert in both the CX automation space and modern outbound selling.

This is a Boston-based hybrid role (2–3 days/week in our office). Only candidates currently in the Boston area or willing to relocate will be considered. Professional-level English fluency (written & spoken) is required.

What you’ll do :

• Generate new business opportunities through thoughtful, personalized outbound outreach (cold calls, targeted email, LinkedIn, video, voice notes — the full omnichannel playbook)
• Conduct deep account research using Apollo, HubSpot, LinkedIn, Lusha, Clay, and other modern tools
• Identify and connect with senior decision-makers such as Heads of CX, Heads of Support, COOs, CDOs, and CEOs
• Partner closely with Account Executives to build territory strategy and book high-quality discovery meetings
• Master Yuma’s platform and the CX automation space to speak confidently about real merchant challenges
• Experiment, test, and iterate on outbound tactics to continuously improve performance
• Actively shape and reinvent Yuma’s outbound GTM playbook , bringing new ideas and improving messaging, sequencing, targeting, and channel mix

What we’re looking for :

• 6+ months of SDR or BDR experience in an outbound-focused role
• Professional-level English fluency. Excellent written and spoken communication is essential for this customer-facing role
• Strong communication skills. You can write concise, compelling outreach and hold confident conversations with senior leaders
• SaaS experience or familiarity with modern sales tools such as Apollo, HubSpot, Clay and others is a strong plus
• High drive, grit and a self-starting attitude. You know how to push through, iterate and keep momentum
• Comfortable operating with autonomy in a fast-paced startup environment
• Coachability. You actively seek feedback and implement it quickly
• Goal-oriented with a track record of meeting or exceeding activity and meeting-booking metrics
• Positive attitude and team player. You bring energy, curiosity and resilience every day

Compensation :

OTE $75,000 - 90,000 a year (It’s uncapped, of course, the better you perform, the more you earn!) + equity

For compensation, we set standard ranges for all roles based on function, level, and geographic location, benchmarked against similar-stage growth companies. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries across US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Why Yuma :

• Yuma AI is a fast-growing startup where top performers quickly move up, from SDR to Team Lead or Account Executive within 6 to 12 months.
• Join a small international team where your impact is visible every week.
• Uncapped variable + equity.
• Hybrid work: our nice Boston office + remote flexibility.
• Work closely with the founders and sales leadership team
• Access to a company culture based on ownership, transparency, and growth mindset.
• Bonus: join us before the end of January 2026 and you’ll be part of our team offsite in Marrakech ;)

👉 Ready to join a fast-scaling AI startup and grow your career in sales?
We’d love to meet you. Apply now!

OUR CULTURE

Please, if you are considering applying, first read our culture page: https://www.notion.so/yuma-ai/Yuma-s-Culture-5b0e15f1334242ce8a62daab9f2038a1?pvs=4

We have a Ruby on Rails API backend, which is coupled with Postgres, Redis, and Sidekiq. The frontend is built using React and NextJS. Our approach to LLMs is custom-made and tightly integrated with our backend. We have full introspection and logging for every API call we make.

Our approach is heavily product-first, but since we are addressing a problem with new technology, some of our work may be more research-oriented. We don't have all the answers yet on how to solve this problem, and we need to experiment and try out different approaches in a fast, iterative manner.

With already a hundred paying customers, we are already facing some interesting scaling challenges as well.