Yuma is developing the most advanced AI agent orchestration platform, dedicated to customer support and ecommerce. We are automating the heavy burden that large Shopify merchants face in their day-to-day activities. This market is vast and homogeneous, and every single merchant needs Yuma. We have a head start in this space, but we will not rest until we are the clear winner in the e-commerce customer support AI market.

Yuma was launched in early 2023 by a third-time YC founder and is already serving hundreds of paying customers.

About Yuma AI:

Yuma is building a next-generation orchestration platform that deploys autonomous AI agents dedicated to customer support in e-commerce.
We already support 150+ paying merchants and help them automate up to 80% of their customer tickets freeing human agents for higher-value conversations.

Founded by Guillaume Luccisano (3rd-time YC founder) at the end of 2022, Yuma is one of the leaders in the AI Support Automation space with 10+ consecutive months of double-digit growth.

We are now a team of 25 passionate and ambitious people based between Paris, Barcelona and Boston and have grown revenue 5x in 2025. We aim to repeat this trajectory in 2026. The scale-up phase is fully underway. 🚀

About the Role :

This is a foundational role. You will be joining Yuma as one of the core engineers on a tight, high-performing team of 5. We move fast, iterate aggressively, and care deeply about product quality and user value.

Over the past two years, we’ve built an impressive amount of product surface area, AI systems, and automation. Yet what lies ahead is even bigger. As we scale our platform, models, and AI agents, your work will have a direct and immediate impact on the experience of thousands of users.

This role goes far beyond classical backend development. You will work across the full product lifecycle: new features, A/B tests, model integrations, AI agent pipelines, and performance optimization. If you enjoy working at the intersection of backend engineering, product iteration, and applied AI, you will thrive here.

Backend Engineering:

• Architect, build, and scale large Ruby on Rails applications
• Own major systems within our Rails API, including performance, reliability, and maintainability
• Manage PostgreSQL at scale: schema design, indexing, performance diagnostics
• Maintain and optimize Redis + Sidekiq pipelines for high-throughput workloads
• Lead backend-heavy feature projects, from design to deployment

AI / LLM Systems:

• Integrate, evaluate, and iterate on LLM providers and models
• Design systems that manage non-deterministic model outputs safely and predictably
• Build and own A/B tests, eval pipelines, and agentic workflows
• Optimize for latency, reliability, and cost across LLM-heavy features
• Contribute directly to prompts, agents, and AI system architecture

Product & Full-Stack Contribution :

• Collaborate tightly with founders and engineers to define product requirements
• Jump into frontend (Next.js/React) when needed to ship features end-to-end
• Run rapid product iterations: fast feedback loops, experimentation, data-driven decisions
• Maintain a high bar for product quality while optimizing for speed of execution

The Ideal You

• You have 5–10+ years of experience building and scaling production Rails applications
• Rails has no secrets for you : you know how to ship quickly and safely
• You are pragmatic: you make thoughtful trade-offs that maximize user value and iteration speed
• You naturally take ownership and thrive in high-velocity environments
• You have recent, hands-on experience with LLMs and already use AI in your day-to-day workflow
• You’re comfortable navigating ambiguity, experimenting, and working with non-deterministic systems
• You can contribute across the stack when needed (backend-first, but not backend-only)
• You deeply care about product quality, speed, and delivering a great user experience

The Alternative You :

If you're still early in your career but see yourself becoming the engineer described above within the next 2–3 years, don’t hesitate. We consistently leave room for raw talent and high potential, especially for people who learn fast, care deeply, and want to grow.

Why Yuma?

• High impact with ownership from day one : join a small, international engineering team where every feature you ship and every solution you design is directly visible in production.
• Competitive compensation based on experience and stock options
• Fast growth = fast learning curve : in this hybrid engineering role, you’ll quickly gain exposure to AI, product iteration, customer workflows, and cross-functional problem-solving
• Work closely with founders and product/engineering leadership : your ideas and your ownership will directly influence the roadmap.
• A culture of ownership, transparency, and continuous improvement : we move fast, iterate constantly, and empower people to grow

We have a Ruby on Rails API backend, which is coupled with Postgres, Redis, and Sidekiq. The frontend is built using React and NextJS. Our approach to LLMs is custom-made and tightly integrated with our backend. We have full introspection and logging for every API call we make.

Our approach is heavily product-first, but since we are addressing a problem with new technology, some of our work may be more research-oriented. We don't have all the answers yet on how to solve this problem, and we need to experiment and try out different approaches in a fast, iterative manner.

With already a hundred paying customers, we are already facing some interesting scaling challenges as well.