• Consumer insights remain today one of the most important tools to truly understand behaviours that drive engagement with a brand, product or service.
• From leading businesses to political parties deep qualitative research is key to solving some of the most complex strategic challenges
• At CoLoop we are building the AI copilot for qualitative research, think heavily specialised ChatGPT that helps research and strategy consultancies produce decks and reports in 70% less time.

🔍 At a Glance

• Location: London (Hybrid)
• Working Pattern: Flexible, with regular in-person time in London preferred
• Salary: £40,000–£45,000 depending on experience
• Contract: Full-time, Permanent
• Start date: As soon as possible

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🙋🏽‍♂️ About Us

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CoLoop: AI copilot for Insights & Strategy teams

We help companies really understand their customers and we're on a mission to make every company in the world as customer-obsessed as Amazon.

• In a world drowning in unstructured data — transcripts from interviews, notes from focus groups, open-ended survey responses — we turn all of it into actionable insights so companies can move faster, make smarter decisions, and build things people actually want and ultimately providing a 70% time and cost reduction for market research.
• We’re used by 300+ large agencies & research teams globally including Amazon, Financial Times, P&G and Publicis Sapient.
• We’re a profitable team of 11 based out of central London with $5M raised in total and growing fast — 400% ARR growth in the last 12 months.

If you're excited about tackling meaningful challenges at the intersection of AI and customer insights, we'd love to have you shape the future with us.

🔭 Company Vision

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We are Jack & Adrien — Cofounders at CoLoop.

Large enterprises today waste billions of dollars on bad decisions. These include things like failed product launches, marketing campaigns and strategic initiatives. When it comes to managing large and expanding portfolios of products, brands and services. Most of them are just flying blind…

• 88% of executives feel their market is changing faster than they can keep up with
• 95% of products fail in their first year.
• 25% have no clear research strategy at all.

Why? Because the time and cost of conducting strategic analysis are prohibitively high, and research is trapped in a fragmented, unmanageable mess:

🚧 Slow & Expensive – Traditional content analysis costs $10,000+ and takes weeks. Outsourced content analysis for a single interview costs up to $200.

🔗 Scattered & Siloed Data – Data lives in disconnected platforms with proprietary formats and no public APIs.

📂 Unsearchable & Unused Insights – Insights get buried in SharePoint, abandoned repositories, or static reports that no one revisits.

📉 Lost in Translation – Companies store decks and summaries but lack access to raw data, making it impossible to extract new insights.

How do you solve this problem?

The solution to overcome this barrier and bring strategic insights into any decision across an enterprise needs to be fast, comprehensive and effortlessly accessible.

At CoLoop we’re building the AI first customer intelligence platform of the future designed to eliminate these bottlenecks.

🚀 Fast & Affordable – AI-driven content analysis delivers insights in days, not weeks, at a fraction of the cost and with no effect on quality (read the paper).

🔗 Connected & Centralised Data – All research sources seamlessly integrated into a unified, accessible platform. Agency partners can even collaborate directly with clients in platform and deliver insights directly — creating a powerful referral loop.

📂 Searchable & Actionable Insights – Insights are dynamically organised, instantly searchable, and continuously used with almost no effort up keep required from users.

📈 Transparent & Data-Rich – Direct access to raw data, study objectives, and metadata rather than static reports ensures insights can be repurposed and refreshed rather than lost.

We are reinventing the entire insights value chain, AI first. With CoLoop we’re enabling companies to capture and scale customer intuition to the next generation of workers.

Human or agentic.

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💼 The Role

We’re growing fast and need brilliant people to help us scale — not just the product, but the experience our customers have with it. That’s where you come in.

Your mission is simple but powerful: help new customers get the most out of CoLoop. From the moment a deal closes, you’ll guide onboarding, provide support, and make sure every user ramps quickly and effectively. You’ll be at the frontline — solving problems, answering questions, and driving adoption.

We’re looking for a Customer Success Manager who’s more than just helpful — someone who lights up at the chance to make users’ lives better every single day.

This isn’t your typical support role. You’ll be the go-to person when new clients come onboard — running onboarding calls, answering questions, solving problems, and making sure they see immediate, meaningful value from our platform.

You’ll help them succeed. Then you’ll help us succeed by feeding those insights back into the product, championing our users internally, and constantly pushing for better experiences.

If you’re the kind of person who thrives on impact, wants real ownership, and gets excited about building things from the ground up — we want to hear from you.

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📤 What you'll be doing

• Guide Onboarding – Run welcoming, high-impact onboarding sessions that set customers up for success from day one.
• Own Support – Be the reassuring, responsive voice that customers rely on when they hit a snag. You’ll manage support tickets, find solutions fast, and spot ways to prevent issues in the future.
• Drive Adoption – Monitor customer engagement and proactively work with teams to drive up usage, especially for accounts showing signs of dropping off.
• Optimise Processes – As the second hire in CS, you’ll help us level up. Whether it’s documenting onboarding steps or suggesting smarter workflows, we’ll trust you to make things better.
• Cross-Team Collaboration – Work hand-in-hand with Sales, Product, and Engineering to share what you’re hearing from the frontlines and shape what we build next.

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👍 Why you’ll love this opportunity

Because you’ll get to:

• Be part of a high-trust, high-autonomy team that really cares
• Have real impact from day one, with mentorship and support
• Learn fast, wear lots of hats, and shape your own path forward
• Work at a company where smart, curious, and kind people thrive

👎 This role might not be for you if…

• You need rigid processes and micromanagement to thrive
• You’re not comfortable working directly with customers
• You want to specialise immediately — this role is broad and hands-on

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👌 What success looks like

In 30 Days: You understand our business and our product. You’ve shadowed the CEO and started running some of our key meetings.

In 60 Days: You’ve taken over rituals and prioritisation frameworks. You’re beginning to own strategic projects.

In 90 Days: You’re a critical operator in the business, working independently, unblocking problems, and elevating our thinking.

Beyond: You evolve into the role that fits your superpower — whether that’s Product Manager, Head of Ops, or even Chief of Staff.

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Who you are

What you really bring is enthusiasm, initiative, and a hunger to learn.

• Clear communicator – You’re warm, confident, and thrive on helping people understand complex things simply.
• Doer by nature – You roll your sleeves up, figure things out, and take ownership. You don’t wait to be told what to do.
• Problem-solver – You like fixing things. Whether it’s a confused customer or a messy spreadsheet, you want to make it better.
• Empathetic – You genuinely care. About people, their problems, and their success.
• Coachability + Curiosity – You ask smart questions, love learning, and take feedback like a pro.

Nice-to-haves:

• Experience at a startup or in customer-facing roles (CS, support, ops, sales)
• Comfort with SaaS tools, CRMs, or AI-driven platforms
• Interest in research, psychology, or how people make decisions

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📚 What You’ll Get

• Salary: £40,000 - £45,000 base salary + performance bonus
• Learning & Development Budget: £1000 per year to support your professional growth.
• Holiday: 25 days + bank holidays (as an addition to the 25 days) annually.
• Pension: Employer contribution at 3% — this is negotiable down the line if you’d like to increase this.
• Equipment: Includes a MacBook and monitors, with the option to request additional equipment if required.
• Gym Membership
• Purpose: Work with a mission-driven team shaping the future of AI & insights.
• Flexibility: hybrid setup, with autonomy to work how you work best.
• Impact: your fingerprints will be all over the next stage of our journey.