VetRec is an AI Scribe for Veterinarians. We help veterinary professionals automate all their clinical documentation workflows and save ~2 hours per day per doctor.

The burnout, stress, and high churn of veterinary professionals is real. We are laser-focused on our mission to empower veterinary professionals to work more efficiently through software that enhances patient care and promotes a healthier work-life balance. It all starts with our flagship product, the AI Scribe.

We are a fast-growing team. Founders are ex-Microsoft who built large-scale big-data, communications, and AI platforms. We have members of our team who were ex-founders in the pet space and some who were veterinary professionals in the past!

We are rapidly growing. Adding animal clinics and hospitals across the US, Canada, and the world.

Why Join us

• You get excited and take pride in working on something that is changing people's lives for the better.
• You are energetic, willing to put in the work and enjoy the fast-paced nature of a startup.
• You love animals and are familiar - or want to get deeply familiarized - with the veterinary medicine industry.
• As an early-stage member of the team, you get to influence the product, the direction of the company, hiring, and the forming of new teams.

We are looking for a Customer Support Specialist to help maintain our strong relationship with customers.

This is a remote position working West Coast hours. Preference is a candidate in the West Coast but will also consider candidates anywhere who are going to be working west coast hours.

Ideal candidate is someone who has worked in the veterinary industry as a technician, practice manager, account manager, customer success specialist, etc.

For all questions please email us at hiring@ This is the only mailbox we are monitoring for job postings.

Our values

• Get s* done: We are a fast pace team, shipping features daily and onboarding clinics and hospitals of all types and sizes daily.
• Transparency: We believe in brutal honesty amongst our team and customers.
• Grit: Competing in an evolving market means going above and beyond for our customers and fighting on behalf of them every day.
• Customers, customers, customers: Did we already mention customers? They are the lifeblood of our business, without them we don’t exist. 
• Over-communication > under-communication: As a small, fast paced team, communication is vital. We look for team members that will keep things moving and constantly update the team as needed.

What will you be doing:

• Answer support messages coming from different channels, ensuring excellent customer satisfaction.
• Build and maintain strong, long-lasting relationships with key stakeholders within customer organizations.
• Act as the primary point of contact for customers, addressing any issues, concerns, or feedback they may have.
• Work closely with the Engineering team to stay updated on new features and enhancements.
• Serve as a customer advocate, communicating their needs and feedback to the product development and marketing teams.

Who do we want

Someone who shares the values that we share. Someone who constantly raises the bar, is proactive, has grit and determination, and can get s* done. We are a fast-growing startup and as such, we work very hard (also celebrate every win!). Our team puts 10 hours a day on average into building this company. While there is not a specific time commitment as project-based outcomes > time-based ones, there is a sense of urgency to iterate and deliver constantly.

Specifically for this role:

• Has worked in the veterinary industry
• Is an excellent communicator and approachable person
• 4+ years experience in Support related roles
• Experience operating and excelling in a fast paced Support environment
• Proactiveness in resolving most support requests before triaging accordingly to Engineering if needed.
• Experience in working at a startup or small company is a plus
• Prompt Engineering skills is a plus
• Bilingual is a plus
• Familiarity with Intercom is a plus.

VetRec is an equal-opportunity employer and does not discriminate on the basis of race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, veteran status, military obligations, or marital status.