Customer Support Engineer at (S22)
$70K - $120K  •  0.20% - 1.00%
The Costco for cloud is here 🔥🔥
San Francisco, CA, US
3+ years

Cloud spend is a whopping $500 billion/yr, the biggest growing expense category for any tech company - tackling these costs requires continuous effort and time from DevOps teams.

Pump is a building the fastest way to save ~60% on cloud spend. Our AI-powered platform not only fully automates savings but we also leverage the power of group buying for even greater discounts. Our mission is to use AI to transform the status quo of cloud cost optimization.

We are backed by Y Combinator and our founding team consists of seasoned entrepreneurs with prior exits. We have a transparent, collaborative and a fast-paced culture that prioritizes winning with a flat organizational structure.

About the role is on the lookout for its first Customer Success Lead. Join us in making sure our customers are having the best experience. Your job is important in building strong connections and making the go-to choice for businesses using the cloud.


  • Speak up for our customers inside Understand what they need and make sure we go above and beyond for them.
  • Assist new customers in getting started smoothly. Make sure their first experience is positive and sets the stage for a lasting relationship.
  • Solve customer problems quickly and effectively. Work with our teams to find solutions that make our customers happy.
  • Teach customers about what our platform can do. Help them get the most value out of
  • Collect and understand what customers think. Use their feedback to make our platform even better.


  • 1+ experience at a Dev tool or infra company, with deep knowledge about AWS, GCP and other cloud platforms
  • Talk clearly and listen well. Make sure customers feel heard and understood.
  • Help new customers get started easily. Make sure their first steps with are positive.
  • Work with our teams to find solutions that make customers happy.
  • Understand our platform and explain it to customers. Make sure they feel confident using


  • Competitive salary and equity as an early member of our engineering team.
  • Lunch and dinner at the office
  • Full benefits package, including premium healthcare coverage for you and unlimited PTO.
  • Continuous learning and professional development reimbursements.
  • Quarterly company-paid team retreats.

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