India's leading digital health destination for Dermatology, Nutrition & Wellness. A multi-condition health platform providing Telehealth, AI-powered treatment plans, and Rx-grade products. Clinikally's platform is rapidly having a positive, real-life impact on millions of dermatology & nutrition consumers across India and are is the way Indians access quality products & virtual care.

Our treatment plans for condition-specific and healthy skincare, haircare, and overall wellness comprise the most effective cosmeceuticals and deliver unmatched results. We connect users to specialty providers for online consults in under 30 minutes, and generate personalized treatment plans with the most effective cosmeceutical and Rx-grade solutions delivered to their doorsteps. By bringing leading skin doctors online and their valued recommendations under one comprehensive platform, we are making trusted and science-backed healthcare accessible to all.

One of India's fastest growing consumer health platforms -- Clinikally -- is hiring a smart, enthusiastic & hard-working Key Accounts Manager.

As a KAM for Clinikally.com, you will manage relationships with key brands accounts while helping them grow and succeed on the platform.

Role & responsibilities:

• Collaborate directly with Management to shape and execute customer success strategies.
• Cultivate strong relationships with key brand accounts, focusing on their growth and success.
• Drive revenue through proactive engagement and understanding of customer needs.
• Work cross-functionally to ensure seamless communication and collaboration between teams.
• Demonstrate strong analytical skills to identify opportunities for customer growth and operational efficiency.
• Lead high-level strategic discussions with customers, aligning their objectives with company goals.
• Ensure customer satisfaction by addressing concerns, providing solutions, and delivering exceptional service.

Qualifications:

• 3-6 years of relevant Key Account Management or Customer Success experience. Strong communication (written + verbal), objection handling, & persuasion skills.
• Experience working with customers on metrics like CSAT, NPS, LTV, Adoption, Churn, Customer References.
• Ability to prioritize & manage multiple projects at once.
• Strong desire to work in a fast-paced, entrepreneurial environment. A people person with integrity & no ego.

Bonus points if you have:

• Prior customer-facing (customer success, account management) experience in E- commerce SaaS/Logistics tech/D2C enabler companies.