India's leading digital health destination for Dermatology, Nutrition & Wellness. A multi-condition health platform providing Telehealth, AI-powered treatment plans, and Rx-grade products. Clinikally's platform is rapidly having a positive, real-life impact on millions of dermatology & nutrition consumers across India and are is the way Indians access quality products & virtual care.

Our treatment plans for condition-specific and healthy skincare, haircare, and overall wellness comprise the most effective cosmeceuticals and deliver unmatched results. We connect users to specialty providers for online consults in under 30 minutes, and generate personalized treatment plans with the most effective cosmeceutical and Rx-grade solutions delivered to their doorsteps. By bringing leading skin doctors online and their valued recommendations under one comprehensive platform, we are making trusted and science-backed healthcare accessible to all.

One of India's fastest growing consumer health platforms -- Clinikally -- is hiring a Warehouse Manager (Location: Gurgaon) to lead from the front! You will have a substantial impact on scaling a first-of-its-kind digital health & e-commerce platform, and play a vital role in building out a fun and inclusive early team.

Who we are looking for:

As a Warehouse Manager, you will be responsible for overseeing the efficient receipt, storage, and dispatch of a wide range of products related to skin, hair, nutrition & overall wellness - such as SPF 50 sunscreen, niacinamide serum, and hair growth serum. You will manage the day-to-day operations of the warehouse, ensuring that processes are optimized for maximum productivity, accuracy, and safety. You will also lead and supervise a team of warehouse staff, fostering a culture of excellence and continuous improvement.

If you’d like to be part of this fun and fast-paced setting that will drive the future of healthcare & wellness and you think you can add significant value to our mission we’d love to hear from you.

What you will do:

Operations Management:

• Coordinate and one point of contact for all warehouse activities, including receiving, storing, picking, packing, and shipping of products.
• Develop and implement efficient workflows and procedures to optimize productivity and minimize errors.
• Monitor inventory levels and reconcile discrepancies to maintain accurate stock records.
• Ensure compliance with company policies, safety standards, and regulatory requirements.
• Coordinate with the courier partners, rates negotiation, logistics and managing the order processing.
• Should have prior work experience in building the internal OMS system in place.
• Maintaining and presenting the monthly MIS reports.

Inventory Control:

• Implement inventory management systems to track stock levels, movement, and replenishment in coordination with purchase department.
• Conduct regular inventory audits to identify discrepancies and implement corrective measures.
• Develop strategies to minimize excess/less inventory and optimize space utilization within the warehouse.

Team Leadership:

• Recruit, train, and supervise warehouse staff, planning expansion and providing guidance and support as needed.
• Foster a positive work environment conducive to teamwork, collaboration, and high performance.
• Conduct regular performance evaluations and provide constructive feedback to employees.

Cross Functional Coordination:

• Address customer inquiries and resolve any issues related to order accuracy, delivery delays, or damaged goods.
• Collaborate with other departments, such as Technical, sales and customer service, to ensure timely order fulfilment and delivery.
• Continuously seek ways to improve the customer experience and exceed service expectations.

Process Improvement:

• Implement best practices and innovative solutions to enhance warehouse operations.
• Analyze warehouse processes and identify opportunities for efficiency gains and cost savings.
• Stay abreast of industry trends, technologies, and developments to remain competitive in the marketplace

What we are looking for:

• 5-7 years of proven experience in warehouse management or logistics, with a strong understanding of warehouse operations and inventory control.
• Bachelor’s degree in supply chain management, logistics, business administration, or a related field (preferred).
• Proficiency in SKU level monitoring for inventory, warehouse management systems (WMS) and other relevant software applications.
• Knowledge of safety regulations and best practices in warehouse operations.
• Demonstrated ability to multitask, prioritize workload, and meet deadlines in a fast-paced environment.
• Strong analytical and problem-solving abilities, with a keen attention to detail.
• Flexibility to work extended hours and weekends as needed.
• Strong proficiency in Microsoft Word, Excel, PowerPoint, and statistical analysis software