We are building an AI-native manufacturing marketplace, transforming how the best companies get custom parts manufactured in the U.S. There aren’t many early stage companies where you’ll get work with industry titans like Apple, Anduril and NASA, solving their critical production challenges, but you will at Vendra. We accelerate lead times, de-risk supply chains, and on-shore production, especially across aerospace, defense, and other critical industries.

Our vision is to become the only resource a hardware company ever turns to when they need hardware manufactured. We’re backed by Y Combinator and top investors, and we’re building a team to ship fast and solve hard problems as we continue to scale fast.

Vendra is registered under the International Traffic in Arms Regulations (ITAR) and supports U.S. government and defense programs. This role is restricted to U.S. Persons (22 CFR §120.62) located in the United States.

What we’re looking for

We’re scaling our manufacturing marketplace across the United States and are expanding our GTM team with a Customer Growth Associate to drive repeat usage, re-engagement, and revenue from existing and recently active customers.

You’ll operate across customer success, sales, and operations. You’ll work directly with customers who already know Vendra - helping them move faster, engaging them on their programs, and bringing new new RFQs and orders onto the platform. This is a very hands-on, customer facing role with real ownership and a tangible impact on revenue.

What you’ll do

1. Engage recently active customers
   • Act as the primary point of contact for newly onboarded and recently active customers
   • Help customers move from RFQ → quote → production
   • Answer questions, remove friction, and keep projects moving forward
   • Coordinate with operations and suppliers to unblock stalled deals
2. Re-engage and reactivate existing customers
   • Analyze historical activity, order patterns, and customer behavior to re-engage inactive accounts
   • Proactively reconnect with customers who have gone quiet or paused usage
   • Understand why activity stalled (timing, pricing, internal blockers, technical issues, etc.)
   • Drive reactivated accounts toward RFQ submission and order placement
3. Follow up with warm inbound leads
   • Engage inbound interest from demos, referrals, events, partnerships, and prior conversations
   • Qualify needs and guide customers toward the right next step on the platform
   • Ensure timely, thoughtful follow-ups to convert interest into platform activity
4. Support MQL / SQL conversion and pipeline movement
   • Execute consistent outreach to marketing and sales qualified leads
   • Help convert interest into active pipeline and revenue
   • Maintain clean CRM hygiene, activity tracking, and customer notes

What success looks like (in order of importance)

• Customers feel supported, informed, and excited to work with Vendra
• RFQs, repeat orders, and customer engagement steadily increase
• Dormant or inactive accounts are reactivated every month
• Prototype or one-off customers graduate into repeat and production usage
• You take on increasing ownership as you learn the platform and customer workflows

What the ideal candidate looks like

• 1–3 years of experience in customer success, business/sales development, or customer-facing startup role
• Experience with prospecting and lead-gen tools (HubSpot, Apollo, LinkedIn Sales Nav, etc.)
• Experience with gen AI tools (enriching leads, account research, messaging iteration, etc.)
• Exposure to CRM or sales engagement tools (HubSpot, Salesforce, etc.)
• Highly organized and comfortable with fast paced decisions and objectives
• Strong communication skills and confidence talking directly with customers
• Ability to learn technical manufacturing language quickly (CNC machining, fabrication, tolerances, materials, etc.)

Nice to have (not required):

• Mechanical engineering background or hands-on manufacturing exposure
• Familiarity with CNC machining, 3D printing, sheet metal, or industrial components

Why should you join Vendra?

• You’ll be shaping the sales and customer trajectory to build a category-defining company in manufacturing
• You’ll work in an environment where your contributions will have immediate, tangible impact on revenue and success
• You will have tremendous growth opportunities because we want our early hires to lead future organizations\

Compensation

• Base: $80,000 - $100,000
• OTE: 50% of base at 100% quota attainment with uncapped earning potential and accelerators past 100%
• Career growth: Clear path into Customer Growth Manager, Account Manager, or broader GTM leadership as you take on more ownership

Frontend: React, TypeScript. Backend: Node.js, Python. ML and Agents: OpenAI, Claude, fine tuned models, custom LLM orchestration. Infra: AWS, Postgres, Redis, S3, Vercel, Docker. Data: Real time quote intelligence, supplier availability, historical manufacturing performance.