BoldVoice is a communication coaching app that helps ESL professionals find their clearest and most confident voice so they can succeed in the global workplace. Combining bite-sized videos from Hollywood accent coaches with real-time AI feedback on pronunciation, BoldVoice delivers an engaging and personalized learning experience at a fraction of the price of traditional coaching.

About BoldVoice

BoldVoice (YC S21) is an AI-powered communication coach that helps non-native English speakers improve their pronunciation, clarity, and confidence. The product combines video lessons from Hollywood accent coaches with instant AI feedback as you speak, powered by our proprietary speech models. The app been downloaded by 4M+ users globally and featured in Forbes, TechCrunch, Wired, and Business Insider.

The company is backed by Y Combinator and other top-tier investors. We’re a small, fast-moving team with a mission to help 1 billion people speak English clearly and advance their careers.

The Role

We’re hiring a Business Operations Associate: a capable, resourceful generalist who thrives in ambiguity and can execute across content, data, user research, ML-adjacent workflows, and general ops. This is a high-ownership role for someone early in their career who wants to work hard, learn quickly, and touch nearly every part of the company. This role is fully in-person at our NoHo, NYC office.

What You’ll Do

• Build and maintain lean processes, tools, and recurring reports for the team
• Identify and resolve operational bottlenecks as the company scales
• Own cross-functional projects end-to-end, ensuring clarity, speed, and follow-through
• Support user research cycles and synthesize findings
• Pull and analyze data to support product decisions and experiments
• Support our Machine Learning team with structured data tasks (labeling, QA)
• Support our content marketing efforts with sourcing and coordinating creators and content workflows
• Support hiring efforts by sourcing candidates, coordinating interviews, and keeping the process organized
• Coordinate with external vendors, contractors, and partners to ensure high-quality deliverables

This role is intentionally broad. One week you’re coordinating a team event and cleaning up a reporting spreadsheet; the next you’re helping source candidates, triaging a new tool rollout, and doing a small data pull for the founders.

What You Bring

• 1–3 years of experience in a fast-paced environment (startup, consulting, operations, product, content, or generalist roles)
• Smart, organized, and versatile: you learn fast
• Low ego, high ownership: you execute with speed and follow-through
• Strong with data: confident in Sheets/Excel and comfortable deriving insights from messy inputs
• Clear communicator who writes well and can structure thinking concisely
• Comfortable switching between creative, operational, analytical, and research-oriented work
• Excited to be in-office in NYC and deeply involved in the day-to-day of building a startup

Compensation & Perks

• Salary based on experience and seniority.
• Equity: Own a real piece of BoldVoice’s success.
• Benefits: Excellent health, dental and vision insurance.
• A+ Team: Join a small and mighty team where your work has immediate impact
• Mission: Empower millions of immigrants and non-native speakers to speak English with confidence

How to Apply

• Email founders at boldvoice.com with
  • Your resume and why you’d like to work at BoldVoice
  • Quick research project: Find 3 creators you believe BoldVoice should work with. Include their social links and write 2 sentences on (1) why they’re a good fit and (2) what type of experiment or learning opportunity you’d test with them.

Our tech stack is:

• React Native, for iOS and Android mobile apps
• React, for web CMS
• Node/Express/PostgreSQL, for backend
• Heroku, for hosting
• Bugsnag, Mixpanel, NewRelic, Mailgun, as other services we use