At Arini, we are building the AI-native operating system for dental groups. Arini is the AI receptionist for dentists that answers phone calls and schedules appointments. Most dental appointments are scheduled over the phone by overworked receptionists who put patients on hold and miss a third of incoming calls.

Arini is the AI-native operating system for dental groups. We've built agents that take over the patient engagement journey through calls and texts, and we are on a mission to build deeper dental agents that focus on revenue cycle management, top-of funnel, and more.

Over the last few months, we went from answering a few calls a day, to answering 100% of calls. Today, dentists all over the US and Canada are trusting us with their phones, calendars, and revenue.

We are making generative AI available to those who need it the most.

We’re looking for a Senior Implementation Specialist to lead the deployment of Arini's flagship AI Receptionist across some of our highest value customers. You’ll play a critical role in ensuring a smooth, successful launch by guiding dental teams through onboarding, configuration, and adoption. This is a high-impact role perfect for someone who loves problem-solving, customer interaction, and process excellence.

You will play a pivotal role in optimizing our Customer Success. This includes (but not limited to):

• Own the end-to-end onboarding process for new customers—from implementation kickoff call through going live in practices
• Serve as the internal project lead, coordinating timelines, gathering requirements, and managing dependencies
• Collaborate closely with customers to configure Arini’s AI Receptionist to fit the unique workflows and preferences of their practices
• Troubleshoot any issues that may arise and provide hands-on support to ensure timely implementation and launch success
• Partner with Customer Success, Product, and Engineering to create a seamless internal handoff and customer experience
• Continuously refine and improve onboarding processes to improve speed, scalability, and customer satisfaction
• Serve as a strategic voice in how Arini handles the onboarding of large and complex dental organizations

What We’re Looking For:

• Starting with the obvious: you are PASSIONATE! (Seriously, you should enjoy what you do!)
• You have 3+ years of implementation, onboarding, or project management experience in SaaS and/or dental technology
• You have experience managing multiple customer launches simultaneously in a fast-paced technology-focused environment
• You have excellent communication and organizational skills
• You are confident interacting and working directly with customers, including dental organizations, practice owners and office staff
• You have a detail-oriented mindset with the ability to solve problems on the fly
• You have experience with workflow mapping and light technical troubleshooting
• BONUS: You have familiarity with the dental industry, practice management systems, or AI tools and technologies