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Overview

CoinTracker makes cryptocurrency portfolio tracking and tax compliance simple. CoinTracker enables consumers and businesses to seamlessly track their cryptocurrency portfolio, investment performance, taxes, and more. We are a globally distributed team on a mission to enable everyone in the world to use crypto with peace of mind. Learn more about our mission, culture, and hiring process.

Some things we’re proud of

🛠️ Building foundational tools in the cryptocurrency space

📄 Over 1M tax forms generated

💲 $80B+ in cryptocurrency is tracked on CoinTracker (~over 5% of the entire crypto market)

🤝 Partnered with Coinbase, H&R Block, Intuit TurboTax, MetaMask, OpenSea, Phantom, Solana, and Uniswap

🗺️ Founders: Jon previously built TextNow (200M downloads) and Chandan was previously a product manager at Google & Google[x]

Overview

CoinTracker makes cryptocurrency portfolio tracking and tax compliance simple. CoinTracker enables consumers and businesses to seamlessly track their cryptocurrency portfolio, investment performance, taxes, and more. We are a globally distributed team on a mission to enable everyone in the world to use crypto with peace of mind. Learn more about our mission, culture, and hiring process.

Some things we’re proud of

• 🛠️ Building foundational tools in the cryptocurrency space

• 📄 Over 1M tax forms generated

• 💲 $80B+ in cryptocurrency is tracked on CoinTracker (~over 5% of the entire crypto market)

• 🤝 Partnered with Coinbase, H&R Block, Intuit TurboTax, MetaMask, OpenSea, Phantom, Solana, and Uniswap

• 🗺️ Founders: Jon previously built TextNow (200M downloads), Chandan was previously a product manager at Google & Google[x]

• 💼 $100M+ venture capital raised from Accel, General Catalyst, Y Combinator, Initialized Capital, Coinbase Ventures, Kraken Ventures, Intuit Ventures, 776 Ventures, Balaji Srinivasan, Claire Hughes Johnson, Gokul Rajaram, Serena Williams, Zach Perret

• 🌴 Awesome benefits

Your mission

Lead CoinTracker’s Customer Support team delivering extraordinary support for our personal users and self service Enterprise users during tax season and year round.

Your one year outcomes

• Achieve 80% CSAT across all servicing channels and 90% of all SLAs.

• Improve team efficiency and manage costs effectively with the effective management of Contractors and BPO Resources.

What you will do

• Provide extraordinary support for all customers.

• Create a culture of kindness, empathy, and excellence.

• Be a champion of the customer and bring the VOC to the organization

What we look for

Role-agnostic

• Impact: Demonstrated ability to drive business impact

• Mission alignment: Hungry and motivated about making progress towards our mission of Enabling everyone in the world to use crypto with peace of mind.

• Trust: Say what you believe. Do what you say.

• Communication: Able to clearly talk about the details and also zoom out to the bigger picture

Role-specific

• Customer Support fundamentals & Customer first mindset

• People leadership

• Growth mindset & Problem solving

The starting salary for this position is between $136,000 - $170,000. The actual compensation offered will be based on a variety of job-related factors including relevant skills, education, and experience. This position also includes equity in CoinTracker and benefits like medical, dental, vision, 401(k), life insurance, and PTO.

Our engineering process includes:

• Code reviews
• Continuous integration
• Multiple daily automated deployments to production
• Automated testing with >85% code coverage

Some of the technical challenges we face are:

• Lots of data — billions of data points to track transactions and market pair prices.
• Data structures & algorithms — automated transfer detection, cost basis tracking, tax optimization, and more. Your CS fundamentals finally come in handy!
• Scalability — some cryptocurrency users, such as algorithmic traders, accumulate millions of transactions per year. CoinTracker needs to work seamlessly for those power crypto traders.
• Blockchain — whether it's running our own nodes, implementing xPub address generation and traversal, or parsing smart contracts to seamlessly support decentralized trading, we get our hands dirty with core blockchain technology.
• Technical complexity — integrating with hundreds of exchanges and blockchains, and supporting thousands of cryptocurrencies means we have to methodically architect our software and build critical monitoring systems to deliver a robust and accurate platform.

Our tech stack is:

• Web: HTML, Javascript, React, CSS, Sass
• Mobile: React Native, Expo, GraphQL
• Backend: Python, Flask, GraphQL, Postgres, Redis, Python RQ
• Infrastructure: GCP, AWS