Rally makes it easy for Product, Design, and UX Research teams to talk to their users.

We believe continuous user research is the key to uncovering real problems and honing in on the right solutions. We want to help companies get closer to their users so they can bring better products to market.

User Research is a nascent function at SaaS companies and growing 40% YoY. It’s an underserved segment of the market that relies on disjointed, manual tooling (i.e. spreadsheets) that drive massive inefficiencies in their workflow.

We’re starting by solving the most burning pain point in user research today: recruiting your own users for research. We’re doing this by building the world’s best User Research CRM - a platform that automates outreach, screening, scheduling, incentives, and participant tracking, all in one place.

Read more about our plans for the future of User Research here

About Rally

Rally is on a mission to transform how product, design, and research teams connect with users to build better, more user-centered products.

In just two years, we’ve built a best-in-class User Research CRM and are now trusted by industry leaders like Google, Adobe, Figma, US Bank, GitLab, MongoDB, Webflow, and Gong. We recently raised our $11M Series A - bringing our total funding to $20M - led by Canapi Ventures with continued support from Stage 2 Capital and Y Combinator.

We’re building the infrastructure layer for user research at modern software companies and have ambitious plans for the road ahead. If you're excited by fast-paced environments, building from first principles, and solving high-impact problems with a world-class (fun + nice) team, apply below.

About the Role

We’re hiring a full-time Content & Community Manager to lead how Rally shows up across our owned channels and customer community. This is a high-impact, hands-on individual contributor role focused on content ideation, creation, community engagement, and campaign execution. 

If you love turning insights into compelling content, building authentic connections with users, and shaping the voice of a brand - this role is for you. You’ll report directly to the Senior Manager of Demand Generation.

You’ll work cross-functionally with Product, Sales, and Customer Success to source content ideas, amplify launches, and deepen engagement through content and community programs. From managing freelancers to writing social copy to facilitating community Q&A’s - you’ll bring ideas to life with creativity and executional excellence.

This role is ideal for someone with 3 years of experience in content marketing or community management who thrives in a fast-paced environment and is excited to have a role in scaling our voice and impact across the funnel.

Why Join Rally

Join an incredible team at an inflection point: We’re post-Series A, growing fast, and backed by top investors. You’ll be surrounded by ambitious, humble teammates who value rigor, creativity, and craft.

Execute high-impact content & community programs: You’ll be focused on bringing Rally’s content and community strategy to life. Sitting on the Demand Generation team, you’ll take direction and priorities that align with demand gen and help execute programs that drive awareness, engagement, and pipeline.

Support campaigns that drive growth and deepen user connection: From social posts and emails to webinars and customer spotlights, you’ll help turn ideas into content and create community moments that align with our go-to-market goals. Your work will help us show up consistently and meaningfully across every stage of the funnel.

Build on momentum and community love: We’ve earned deep trust with customers - check out our G2 reviews to see why teams rave about Rally. You’ll be building content and community programs for a product that users love, with a strong foundation of advocates to engage, spotlight, and grow with.

What You’ll Do

• Manage content calendar across blog, email, social and community.
• Sit within the Demand Gen team to support and execute growth-focused initiatives.
• Turn customer insights and community conversations into high-impact, conversion focused content that feeds the funnel.
• Write and schedule social posts that align with product launches, campaigns, and brand themes and support campaign objectives.
• Manage freelance writers and designers to scale content production efficiently.
• Track and analyze content and community performance, sharing learnings and recommendations to optimize future efforts.
• Support and help run live programs - webinars, AMAs, customer spotlights that deepen engagement and support pipeline goals.

Qualifications

• 3 years of experience in content marketing, community management, or a related role in the B2B SaaS space.
• Experience contributing to email and social content calendars, especially in collaboration with demand gen or growth teams
• Strong writing, editing, and proofreading skills across formats (social posts, blog, email, landing pages)
• Hands-on experience managing communities (Slack, LinkedIn Groups, etc.) and creating programs to drive engagement and advocacy
• Familiarity with HubSpot as a CRM and marketing automation platform
• Comfort with CMS tools (e.g. Webflow) and community platforms (e.g. Circle, Discord, Slack)
• Understanding of lead generation funnels and how content supports each stage of the buyer journey
• Experience working cross-functionally with teams like Product, Sales, and CS to source content and amplify programs
• Bonus: Experience running webinars, AMAs, customer events, or UGC campaigns
• Bonus: Experience project managing freelancers from concept to delivery
• Bonus: Ability to analyze performance data and apply insights to optimize content and engagement strategy

Who You Are

• Highly organized and proactive - able to manage multiple projects without dropping details
• Collaborative communicator who thrives in a fast-paced, cross-functional environment
• Curious and user-first. Listens deeply to customer signals, feedback, and community sentiment
• Self-starter who’s comfortable taking initiative, asking thoughtful questions, and iterating quickly
• Energized by community building and storytelling - sees each customer conversation as a content opportunity

When applying for this role, please include how many years of content marketing or community management experience you have, and share one example of a content or community initiative you led that drove engagement or demand. You can add this in the “What interests you about Rally UXR?” section. Thanks for reading this far! :)

About Rally UXR

Rally makes it easy for Product, Design, and UX Research teams to talk to their users.

We believe continuous user research is the key to uncovering real problems and honing in on the right solutions. We want to help companies get closer to their users so they can bring better products to market.

User Research is a nascent function at SaaS companies and growing 40% YoY. It’s an underserved segment of the market that relies on disjointed, manual tooling (i.e. spreadsheets) that drive massive inefficiencies in their workflow.

We’re starting by solving the most burning pain point in user research today: recruiting your own users for research. We’re doing this by building the world’s best User Research CRM - a platform that automates outreach, screening, scheduling, incentives, and participant tracking, all in one place.

Read more about our plans for the future of User Research here.