Rally makes it easy for Product, Design, and UX Research teams to talk to their users.

We believe continuous user research is the key to uncovering real problems and honing in on the right solutions. We want to help companies get closer to their users so they can bring better products to market.

User Research is a nascent function at SaaS companies and growing 40% YoY. It’s an underserved segment of the market that relies on disjointed, manual tooling (i.e. spreadsheets) that drive massive inefficiencies in their workflow.

We’re starting by solving the most burning pain point in user research today: recruiting your own users for research. We’re doing this by building the world’s best User Research CRM - a platform that automates outreach, screening, scheduling, incentives, and participant tracking, all in one place.

Read more about our plans for the future of User Research here

Rally is on a mission to transform how product, design, and research teams connect with users to build better, more user-centered products.

In just two years, we’ve built a best-in-class User Research CRM and are now trusted by industry leaders like Google, Adobe, Figma, US Bank, GitLab, MongoDB, Webflow, and Gong. We recently raised our $11M Series A - bringing our total funding to $20M - led by Canapi Ventures with continued support from Stage 2 Capital and Y Combinator.

We’re building the infrastructure layer for user research at modern software companies and have ambitious plans for the road ahead. If you're excited by fast-paced environments, building from first principles, and solving high-impact problems with a world-class (fun + nice) team, apply below.

About the Role

We’re hiring our first full-time GTM Operations Manager to help Rally operate more efficiently across the GTM funnel. This is a hands-on, high-impact IC role focused on sales, marketing, and CS ops, everything from HubSpot automation to GPT-powered workflows. If you love building process from scratch and turning GTM pain into operational clarity, this role is for you. This role reports into the Chief Marketing Officer.

You’ll partner closely with our leadership team to improve our systems, unlock bottlenecks, and help our GTM teams move faster. This is not a strategy-only role, you’ll be in the tools, owning implementation, testing, and iteration.

This role is ideal for someone with 5+ years of RevOps or GTM Ops experience who’s ready to take full ownership of GTM Ops execution in a fast-paced, Series A environment.

Why Join Rally:

Build the backbone of GTM at a breakout SaaS startup: You’ll be the first full-time GTM Ops hire, laying the foundation for scalable, efficient growth. You won’t be fixing legacy problems, you’ll be building the system from the ground up.

Work on high-leverage projects from day one: From GPT workflows to outbound automation and CRM optimization, the scope is wide and the impact is real. Your work will touch every stage of the funnel.

Join an incredible team at an inflection point: We’re post-Series A, growing fast, and backed by top investors. You’ll be surrounded by ambitious, humble teammates who value rigor, creativity, and craft.

What You’ll Do:

• Own and optimize our HubSpot CRM: fields, workflows, routing, access, integrations, and automation across Sales, CS, and Marketing
• Implement GPT-powered workflows for follow-ups, call summaries, and internal handoffs
• Partner with GTM leadership to build dashboards, investigate funnel performance, and surface actionable insights
• Drive data hygiene and process improvements that reduce manual work and increase velocity across the GTM team
• Support onboarding and enablement for new reps by ensuring systems are easy to use and data is reliable

Qualifications:

• Deep hands-on expertise with HubSpot, both as a CRM and marketing automation platform (required)
• 5+ years of RevOps or GTM Ops experience in a B2B SaaS environment
• Track record of shipping and owning high-leverage operational projects across sales, marketing, and/or CS
• Familiarity with tools like Apollo, Fathom, Gong, Clay, etc.
• Bonus: Experience working with or building custom GPTs or AI automation workflows
• Strong collaboration skills - you know how to align with Sales, Marketing, and CS to drive results
• Process-minded, systems thinker with strong execution chops
• Comfortable operating independently and managing multiple priorities in a startup environment

Personal Attributes:

• Builder’s mindset – you see messy systems as an opportunity to create clarity
• Act like an owner – you don’t wait for someone to tell you what’s broken, you take action
• Curious, rigorous, and analytical – you love spotting patterns and simplifying complexity
• Passion for tooling, automation, and making GTM teams more effective

When applying for this role, please include how many years of HubSpot-specific ops experience you have and 1 process automation you’ve created that you’re proud of in the “What interests you about Rally UXR?” section. Thank you for reading this far! :)