Yuma is developing the most advanced AI agent orchestration platform, dedicated to customer support and ecommerce. We are automating the heavy burden that large Shopify merchants face in their day-to-day activities. This market is vast and homogeneous, and every single merchant needs Yuma. We have a head start in this space, but we will not rest until we are the clear winner in the e-commerce customer support AI market.

Yuma was launched in early 2023 by a third-time YC founder and is already serving hundreds of paying customers.

About Yuma AI:

Yuma is building a complete orchestration platform that deploys autonomous AI agents dedicated to customer support in e-commerce. We are one of the leaders in this space and we offer one of the most advanced platforms to date, supporting over 100 paying customers. Our agents replicate human capabilities by taking actions and retrieving information from external services as needed.

Our top merchants automate over 80% of their support tickets through Yuma.

Yuma was founded by Guillaume Luccisano, a 3rd time YC founder, and now boasts a team of 20 highly dedicated, talented people driven to deliver the best value to our customers through AI.

POSITION OVERVIEW:

As an Account Manager at Yuma AI, you’ll play a strategic role in managing and growing our portfolio of existing accounts across Europe (and a few in the US and Australia). Your core mission: ensure client satisfaction, drive upsell opportunities, and contribute to building the Account Management function in a fast-moving startup environment.

This position involves cross-functional collaboration with our Product, Support, Growth, and Sales teams, and is ideal for someone with a strong entrepreneurial mindset.

The position is full-time, offering a hybrid office-remote position, and requires fluent English to communicate with clients globally.

KEY RESPONSIBILITIES:

• Client Relationship Management:

• Growth & Upsell:

• Onboarding & Enablement:

• Cross-Functional Collaboration:

• Internal Process Building:

QUALIFICATIONS:

• Minimum 2 years of experience in B2B Account Management, ideally in SaaS or e-commerce.

• A first experience in Sales is a plus.

• Strong communication, organizational, and project management skills.

• Entrepreneurial spirit and high autonomy — you’re proactive and thrive in a fast-paced environment.

• Fluent English is required.

• High proficiency with AI tools and willingness to use them in your daily workflow.

OUR CULTURE

Please, if you are considering applying, first read our culture page: https://www.notion.so/yuma-ai/Yuma-s-Culture-5b0e15f1334242ce8a62daab9f2038a1?pvs=4

We have a Ruby on Rails API backend, which is coupled with Postgres, Redis, and Sidekiq. The frontend is built using React and NextJS. Our approach to LLMs is custom-made and tightly integrated with our backend. We have full introspection and logging for every API call we make.

Our approach is heavily product-first, but since we are addressing a problem with new technology, some of our work may be more research-oriented. We don't have all the answers yet on how to solve this problem, and we need to experiment and try out different approaches in a fast, iterative manner.

With already a hundred paying customers, we are already facing some interesting scaling challenges as well.