We're on a mission to deploy conversational AI agents to drive business outcomes.

Customer conversations are the backbone of every business. Conduit turns them into an engine to optimize conversions, revenue, and cost savings.

We're starting with housing and hospitality, where communication is the operation. Leasing, onboarding, scheduling, retention—it all runs on conversations. Conduit handles text and voice conversations with AI agents that perform like your best employee, but faster, more intelligent, and always on, while knowing exactly when to bring in a human.

About Conduit

Customer conversations are the backbone of every business. Across real estate industries, financial sectors, and the service industry, communication is the operation. Every part of these businesses start with a conversation.

At Conduit, we're building the AI infrastructure for these conversation-first businesses. We enable operators to build and deploy AI agents that automate complex, high-volume conversational workflows. We are in a position to be the backbone of AI-native operations for the leading companies of the next decade.

However, implementing AI across complex businesses is challenging. There’s technical complexity, cross-functional stakeholders, and upfront setup. But the hardest part isn’t the tools, it’s the mindset shift. Everyone wants to use AI in their business, but few can envision what an AI-driven operation actually looks like. It’s not about bolting AI onto existing workflows. It’s about rethinking the workflow itself. In an AI-first operation, the agent isn’t just supporting the team; it’s steering it.

About the Role

As an Agent Product Manager, you’ll serve as the quarterback for deploying high-performing agents for our most strategic customers. You’ll combine product thinking, customer empathy, and operational rigor to guide teams through setup, iteration, and scaling. You’ll help large businesses reimagine how work gets done.

We need someone who can think on their feet, think in systems, and operationalize what works. Most importantly, you should be a strong communicator and able to consult with technical and non-technical stakeholders. You’ll join at a pivotal time, helping us scale the success function from early founder-led support into a dedicated team. You’ll report directly to the Head of Product and work cross-functionally with Sales, Engineering, and our Implementation team to shape our approach to success and retention.

What You'll Do

• Own the end-to-end lifecycle of AI agent deployments: discovery, design, implementation, optimization, and expansion
• Translate business processes into conversational logic, agent workflows, and escalation paths
• Teach users how to work with AI: how to guide it, when to intervene, and how to continuously improve outcomes through knowledge and automation
• Act as the voice of the customer internally, surfacing feedback and driving improvements to our product and onboarding playbooks
• Build scalable education loops: guides, workflows, activation plans, and light-touch success motions
• Track product usage and intervene early when accounts stall or need support
• Work hand-in-hand with our product and engineering teams to improve the platform through real customer feedback
• Join customer sales calls when needed to accelerate close or unblock activation

You Might Be a Fit If You…

• You thrive in a team setting. This isn’t a remote role. We’re in the office, often 7 days a week. If you love the grind and want to move fast, you’ll feel right at home.
• Have 3–5 years of experience in product, implementation, customer success, or operations roles at a fast-moving B2B SaaS company
• Are a systems thinker. You look for repeatable patterns and can operationalize what works
• Are deeply curious and empathetic, able to ask the right questions, understand business models, and translate needs into action
• Have strong communication skills: you’re clear, direct, and comfortable working with stakeholders across varying technical fluency
• Are energized by teaching, whether it’s educating a customer or writing internal documentation to help scale success

Nice to Haves

• Experience in hospitality, proptech, fintech, or customer-facing AI tools
• Familiarity with CRMs like Salesforce or Attio, and communication tools like Slack or Webflow, support tools like Gitbook, Loops, Tella, and Teachable
• Ability to write customer-facing content or internal SOPs
• Experience working with AI workflows, logic-based automations, or implementation playbooks