We’re rebuilding psychiatry from the ground up—AI-native, insurance-covered, and engineered to scale.

Legion Health is a high-quality psychiatry network where patients get care from licensed clinicians, fast and affordably. Under the hood, our LLM agents and orchestration layer automate operations, reduce admin, and enable truly great care.

Most startups bolt AI onto broken workflows. We’re replacing the workflows—and the system underneath.

If you’ve ever wanted to use AI to actually fix something that matters, this is your shot.

🧠 About Legion Health

Legion Health is on a mission to deliver the best psychiatric care in the world—and to do it at scale.

We’re building a full-stack AI-native psychiatry network: our clinicians provide high-quality care directly to patients, and AI agents automate all parts of our care operations (e.g., scheduling, risk analysis, billing, etc.). Our vision? A patient experience that’s 10× better, more affordable, and higher-margin than ever before.

Today, we’re turning weeks-long wait times into same-day appointments, crafting seamless digital experiences in a broken healthcare system, and scaling a company that patients genuinely trust.

About the Role

We’re seeking an Interim Patient Success Lead to cover our regular lead during a planned leave. This is a 3-month full-time contract, with a chance to extend if our growth trajectory necessitates—though it’s expected to conclude once our permanent lead returns.

This interim role offers a unique opportunity to gain hands-on expertise in a fast-paced, AI-powered startup. You’ll own the patient success function end-to-end, troubleshoot high-impact issues, and collaborate cross-functionally to drive continuous improvement.

Note: Contractor position; benefits not provided.

Key Responsibilities

• Patient Support: Deliver empathetic, proactive assistance; troubleshoot inquiries and escalate clinical concerns.
• Information Triaging: Route patient issues swiftly to clinical and operations teams to uphold quality and speed of care.
• Billing & Payments: Educate patients on billing, navigate insurance/self-pay workflows, and support payment collections.
• Administrative Management: Oversee patient paperwork, consent forms, and documentation for compliance and accuracy.
• Re-engagement: Proactively re-engage patients who lapse in care via targeted outreach and appointment reminders.
• Scheduling: Coordinate bookings and reschedules, optimizing provider calendars for rapid access.
• Operational Problem-Solving: Resolve technical or process-related hiccups during the care journey.
• Feedback Loop: Collect patient insights and partner with product and engineering to iterate on our AI-driven platform.
• Generalist Support: Contribute to cross-team projects—analytics, process docs, or special initiatives—as needed.

Skills & Qualifications

• Communication: Stellar verbal and written skills; comfortable interfacing with patients, providers, and leadership.
• Empathy: Deep commitment to patient well-being and active listening.
• Problem-Solving: Resourceful, able to troubleshoot rapidly in ambiguous, high-volume scenarios.
• Organization: Track record of juggling multiple priorities in a dynamic environment.
• Tech Fluency: Proficient with digital health tools, EHRs, scheduling platforms, and standard office software.
• Healthcare Background: Experience in patient support, care coordination, or related administration preferred.
• Adaptability: Thrive outside a 9–5 framework and pivot as startup needs evolve.
• Startup Drive: Mission-oriented self-starter eager to make an outsized impact.

Interview Process

1. Video Interview with a co-founder
2. Skills Assessment – real-world scenarios on communication and troubleshooting
3. Final Interview – deep dive on vision, motivation, and fit
4. Reference Checks

Compensation & Contract Details

• Rate: $6,000 – $9,000 per month (DOE)
• Term: 3 months, full time
• Extension: Possible; expected to end when permanent lead returns
• Benefits: None for contract roles
• Relocation: Accepted for Texas residents
• Sponsorship: Accepted
• Travel: None required

Technology at Legion

We are revolutionizing telepsychiatry through a core AI infrastructure that enables a vastly improved patient experience and quality of mental health care. We are actively improving our services in ingesting, chunking, embedding, caching, and searching to achieve this goal. Our technical goals include:

• Enhanced processing: Implement robust data structures and caching mechanisms to handle increasing volumes of language data spanning every facet of patients’ care while minimizing latency and maximizing system responsiveness.
• System scalability: Ensure our systems can scale effectively to support growth from one million to hundreds of millions of data points.
• Securing sensitive data: Uphold the highest standards of data security and privacy in compliance with HIPAA guidelines.

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