We believe that finding the right data shouldn’t require a technical background or hours of digging. That’s why Secoda applies AI to transform messy, siloed analytics into a searchable, intuitive knowledge layer—so every question gets a fast, useful answer.

Our vision is to become the AI search engine for your company’s analytics, making data discovery as seamless as finding a website on Google. To do that, Secoda gets data AI-ready by unifying governance, cataloging, observability, and lineage into one trusted, easy-to-use platform—empowering every team to move faster, stay compliant, and make smarter decisions.

Secoda makes the experience of exploring and using data as intuitive, fast, and useful as using Google Search. When hiring, we prioritize candidates who are ambitious, self-starters, and great teammates. We have a deep sense of ownership, and believe every employee should have an impact on Secoda and its mission. 

Secoda is hiring for a Customer Success Manager - Enterprise to join our growing Customer team. Reporting directly to our Head of Customer, this position is instrumental in managing and growing our most enterprise relationships, with a focus on renewals and driving growth in Annual Recurring Revenue (ARR).

What you will be doing:

• Operate as the point of contact and deliver the highest level of customer experience and support to both customers.

• Work closely with our customers to make sure they are enabled successfully, fully understand how to use the platform, and can successfully integrate it into their day-to-day workflows.

• Develop close relationships with Secoda’s customers, in order to understand their use cases and technical challenges, and help them achieve the greatest value from our products.

• Gauge customer levels of engagement with Secoda and provide feedback to internal stakeholders regarding product improvements.

• Coordinate and engage with Sales, Customer Support & Success, Engineering, and Product to ensure that customers have the best Secoda experience possible. 

Who you are:

• You have 5-7+ years of experience in customer facing advisory/consultancy roles, ideally at a SaaS company.

• Someone with a proven track record in a quota-carrying role of supporting sales teams in achieving targets.

• You exhibit a strong blend of communication, presentation, and negotiation skills to be a customer-facing ambassador for Secoda’s enterprise customers.

• You have a passion for helping people solve problems and proven ability to understand changing technologies.

• You have the ability to work collaboratively and cross-functionally in a fast-moving environment. 

• Proficiency in translating complex technical information into simple terms for non-technical stakeholders.

Nice to Have:

• Technical understanding of MDS and data discovery tools. 

About Secoda

What we offer: 

• 💰 Competitive salary and equity

• 🩺 Medical, dental, and vision coverage from day 1

• 🏝 Unlimited time off policy

• 👪 Mat and Pat leave top-up

• 📚 Learning & Development benefit ($1,000)

• 💻 Equipment & $500 home office setup stipend

• 🥳 Team activities and retreats to connect with your fellow teammates

• 💛 A challenging and fulfilling opportunity to join a fast-growing start-up

• Hybrid Office Policy (Tuesdays, Thursdays + every other Friday)

We have a beautiful office in Liberty Village and work in a Hybrid schedule with Tuesdays, Thursdays and every other Friday as our in-office days. We provide lunch for our team every other Friday. 

We believe time together in person is valuable and important. We host ample social opportunities and encourage employees to attend team off-sites and events (dinners and game nights) as well as a yearly 4-day retreat.

Who we are: 

• Curious: We lead with a genuine interest in customers, data, and the unknown. We work hard to understand other points of view, and ask great questions to investigate what is right.

• Tough: Resilience is key in the unpredictable startup landscape. We embrace audacious goals, understanding that occasional setbacks serve as opportunities to refine our abilities.

• Humble: We embody humility, eschewing arrogance and complacency while fostering an inclusive atmosphere for all. We remain open to change, recognizing that many of our existing practices may require improvement.

• Analytical: We are data driven. Our commitment to data-driven decision-making ensures that we are precise, informed, and effective in our actions. We rely on data to guide our strategies and measure our success.

• Ambitious: We aim for excellence with ambition, not arrogance. We nurture inclusivity and remain open to improving our practices on our journey to be our best.

How we work:

• We Win Together: The greater good over function or self. No job is too big; no job is too small. We all may be called to serve in many different ways.

• Customer Comes First: We are always optimizing the customer's experience, we put ourselves in the customer's shoes and always deliver nothing less than the best for our customers.

• Bring The Sun: We believe in maintaining a positive attitude and spreading warmth and optimism. We assume good intentions and approach situations with a bright, hopeful outlook.

• Bias For Action: We believe that moving fast is critical to success. By taking prompt and decisive action, we achieve our goals efficiently and effectively.

• Think Big: We encourage innovative thinking and challenge the status quo. This means being open to new ideas, questioning existing processes, setting ambitious goals, and continuously seeking better ways to do things.

• Grow Our Garden: Like a well-tended garden, our growth relies on nurturing ourselves and each other. We grow our garden by taking and giving knowledge, curiosity and continuous learning. Everyone has something to teach and something to learn. Be a mentor; be a student. Engage in the ongoing cultivation of knowledge.

• Own It: We take pride in our work and strive for excellence. We take accountability, pay attention to details. We don't wait for problems to arise; we proactively identify and address potential issues.

If your experience aligns with this role you're looking for an exciting opportunity to join an early-stage startup, then we want to hear from you!

At Secoda, we believe that diversity is key to building high-performing teams, and creating an inclusive work environment is our priority. We are an equal-opportunity employer and we welcome people of diverse backgrounds, perspectives, and skills.

We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

At Secoda there are many interesting technical challenges that come when building a collaborative data knowledge base. To give an idea of some of the projects you could be working on, here's an overview of some of the pieces of technology we've built so far.

Secoda's platform is built on top of a PostgresSQL database that makes organizing data resources and finding the between them simple and flexible. We have designed our own SQL parser to automatically find the lineage of data resources in a company's data ecosystem. We have created a SQL editor to run queries against popular data warehouses and built charting capabilities to showcase query results. We've implemented a task engine to schedule and run concurrent extractions from data sources. All of the components in Secoda are organized into a micro-service architecture leveraging Docker containers in AWS.

We've just scratched the tip of the iceberg when it comes to problems that we're solving, so if the idea of working to make data be more accessible and and easy to use excites you, come work at Secoda!