Outset is revolutionizing how companies talk to their users. Our AI-moderated user interview platform allows teams to get deeper insights than surveys could ever achieve.

Outset is revolutionizing how companies learn from their users. Our AI-moderated user interview platform delivers deeper insights than traditional surveys, bridging the communication gap between businesses and their customers. Using industry-leading real-time voice-to-voice technology and a custom, in-house Large Language Model, Outset enhances user interviews, minimizes latency, and ensures exceptional user experiences.

As part of the next generation of AI-driven customer research, Outset is building the infrastructure that empowers teams to truly understand their users. By addressing the complexities of real-time data streaming, analysis, and classification, Outset enables companies to accelerate product development, improve user satisfaction, and drive smarter strategic decisions.

What you will do:

• Collaborate closely with the CTO and CEO on strategic technical decisions and product direction.

• Design, develop, and optimize backend services, APIs, and real-time data processing infrastructure.

• Implement and refine our in-house Large Language Model and real-time interview technology.

• Lead projects from initial conception through production deployment, ensuring scalability and reliability.

• Interface directly with users to gather feedback, understand pain points, and continuously improve our core product.

The ideal candidate will have:

• 3+ years of software engineering experience building production-grade backend systems.

• Strong proficiency with Python and Django, including experience building robust APIs.

• Extensive knowledge of SQL databases (Postgres preferred).

• Experience deploying and managing services on AWS.

• Bonus points for familiarity with WebRTC, real-time data streaming, or AI/ML infrastructure.

Compensation:

The cash compensation range for this role is $140,000 - $210,000.

Actual compensation packages are based on various factors unique to each candidate, including skill set, depth of experience, and certifications. In addition to cash compensation, all full-time employees receive an equity compensation package.

Benefits:

• Unlimited PTO and company holidays

• Commuter benefits

• Comprehensive health, vision, and dental insurance

• 401(k) plan

• Home office stipend

• In-office snacks and meals provided when working late

Outset is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, free from discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected class.

Some of the interesting problems we’re working on:

• Industry-leading voice-to-voice realtime interview tech
• Unstructured data classification with a finetuned in-house Large Language Model
• Dropping milliseconds of latency to pull us out of the uncanny valley

Backend: Python/Django Frontend: NextJS All on AWS & Vercel