R2 enables platforms to offer flexible financing to their merchants in Latin America

These merchants are typically small and medium businesses (SMBs), which make up over 90% of companies in Latam yet face a trillion-dollar credit gap. At R2, we believe that SMBs are the productive engine of society.

Our mission is to unlock their potential by providing financial solutions that are tailored to their needs, right where they buy and sell. We are reimagining the financial infrastructure of Latin America - where SMBs financial needs are satisfied without ever having to go to a bank.

At R2, we believe that small and medium businesses are the productive engine of society. Small and medium businesses (SMBs) make up over 90% of companies in Latin America, yet they face a trillion-dollar credit gap. Our mission is to unlock SMBs’ potential by providing financial solutions that are tailored to their needs. We are reimagining the financial infrastructure of Latin America - where SMBs financial needs are satisfied without ever having to go to a bank.

R2 enables platforms in Latin America to embed financial services that SMBs can then leverage (starting with revenue-based financing). We are a tight knit team coming from organizations such as Amazon, Google, Nubank, Capital One, Uber, Mercado Libre, Globant, J.P. Morgan and HSBC. We are backed by world-class investors such as Gradient Ventures (Google’s AI-focused fund), COMETA, General Catalyst, Hi Ventures, Y Combinator, Femsa Ventures, Prosus, Endeavor Catalyst, among others.

We are currently looking for a Collections Coordinator who is highly adaptable, data-driven, and eager to lead a new era of AI-powered collections. This person will play a key role in managing multi-market recovery efforts across Mexico, Colombia, Peru, Chile, and Brazil, primarily through AI-based tools and external vendors. The ideal candidate has a solid foundation in collections strategy and vendor management, combined with curiosity and openness to adopting new technologies.

Key Responsibilities:

• Coordinate and execute collection strategies across mid- and late-stage portfolios, leveraging AI-powered platforms and automated tools to optimize efficiency and performance.
• Collaborate with product and tech teams to continuously improve AI collection flows, escalation rules, and automated communication journeys.
• Oversee performance of external collections agencies across multiple countries, ensuring alignment with internal KPIs and AI strategy.
• Train and coach agency teams on AI-guided collection processes, tool usage, and behavior-driven campaigns.
• Review and close monthly agency invoices and performance reports.
• Design, launch, and monitor campaigns across traditional (SMS, voice, email) and automated channels (AI, bots, workflows).
• Solve complex recovery scenarios using data analysis and creative, tech-enabled strategies.
• Maintain and update CRM and collection systems, including the configuration of automation tools for campaign triggering.

Requirements:

• 5+ years of experience in collections or recovery operations, ideally across multiple markets (Mexico, Colombia, Peru, Chile, Brazil).
• Strong interest and/or experience working with AI-based tools, chatbots, virtual agents, or predictive models.
• Experience with CRM and campaign tools like Zoho, Salesforce, HubSpot, Zendesk, etc.
• Excellent vendor management skills with a track record of driving performance in outsourced teams.
• Comfortable working under pressure and in fast-paced environments, with a solutions-focused and data-driven mindset.
• Experience leading or coaching collection teams (even indirectly) and aligning processes across markets.
• Written and basic verbal English proficiency (B1-B2).
• High proficiency in Excel (pivot tables, dashboards, metrics tracking).

Nice to Have:

• Prior experience in fintech, lending platforms, or tech-based financial services.
• Familiarity with legal collections, NPL processes, and debt sale strategies.
• Basic programming knowledge (e.g., Python, SQL) or familiarity with automation scripting.

Work Conditions:

• Remote role – work from anywhere, preferable in Bogotá, CDMX.
• Full-time position, Monday to Friday.

Be part of R2 and help us redefine collections in Latin America through technology, intelligence, and empathy.

• Go
• React
• Python
• SQL
• AWS
• Hasura
• Docker / Kubernetes