Ready builds software tools that help local internet service providers connect more people to better broadband services. Local ISPs connect more than 50 million U.S. homes to the internet today, but their businesses typically run on a mess of legacy systems, and as a result, they struggle to work effectively, and usually fail to deliver great subscriber experience.

With Ready, local ISPs get everything they need to deliver seamless subscriber experience – from finding & signing prospects in their geographic area, to onboarding and billing, to integrations with legacy data systems – all in one place.

If you’re a talented engineer looking for meaningful, rewarding experience, there are many reasons to consider joining Ready for your next chapter, including:

• Constant engagement: large product surface area means there’s never a shortage of interesting, challenging, meaningful problems to solve.
• Team motto is “builders building”: We strongly prefer shipping results to customers over heavy processes and lots of meetings.
• Experienced founders and a culture of sharing mean there are plenty of opportunities to learn all about building startups, not just coding.
• Aspects of the product are customer-facing enterprise tools, other aspects face the subscriber, a rare combo of B2B and B2B2C.
• Remote team: work anywhere you want, as long as you get strong internet (and the platform we’re making helps make that true in more places).
• We’re well funded, and place strong emphasis on revenue from customers – our ambition is to build a large and important company with many options down the road and minimal dilution along the way.

Ready is seeking a proactive and technically skilled AI Platform Operations Specialist to drive the automation, optimization, and monitoring of AI-powered workflows. In this role, you will work at the intersection of AI, platform operations, and process automation—ensuring seamless integration, data integrity, and efficient execution across internal and external systems.

As a key member of the Engineering Team, you will be responsible for maintaining and optimizing AI-driven workflows, ensuring operational reliability, and scaling AI-powered automation across the organization. This role is not about AI model development but rather about operationalizing AI systems, ensuring their efficiency, reliability, and compliance.

About your role at Ready ⚡️

• Implement and manage AI-powered automation workflows to improve efficiency, reduce manual effort, and streamline operational processes.
• Track and optimize AI model performance and automated workflows, identifying anomalies, bottlenecks, and inefficiencies in real-time production environments.
• Develop and execute QA/QC frameworks to ensure data integrity, feature validation, and verification.
• Configure and maintain internal automation tools, reducing friction for teams and ensuring scalable and efficient AI operations.
• Optimize language model prompting techniques and function calling mechanisms to enhance AI-driven automation and decision-making.
• Identify and resolve AI system failures, automation breakdowns, and operational issues to maintain smooth AI service delivery.
• Maintain clear, up-to-date documentation of AI workflows, operational procedures, and platform behavior to support efficiency and troubleshooting.
• Work closely with engineering, product, and operations teams to optimize AI utilization, flag risks/blockers, and drive continuous improvements in AI-driven workflows.
• Ensure AI operations align with data privacy, security, and ethical AI standards while adhering to industry best practices.
• Ensure a seamless and intuitive user experience with deep empathy for user interactions with your tools and workflows.
• Work with, train, tune, and configure existing AIs to perform as agents and contribute to Ready’s Center of Excellence.

A bit about you 🥇

• Bachelor’s degree in Computer Science, Data Science, Engineering, or a related field.
• 3+ years of experience in AI operations, product operations, or process automation within a SaaS or AI-driven environment.
• Hands-on experience with AI/ML operational workflows, MLOps tools (e.g., MLflow, Kubeflow), and cloud platforms (AWS, GCP, Azure).
• Strong background in automation, scripting (Python, SQL), and internal tooling to enhance operational efficiency.
• Experience with AI system monitoring, troubleshooting, and optimizing workflows in production environments.
• Knowledge of QA/QC methodologies, AI-assisted decision-making frameworks, and operational analytics.
• Proficiency in AI model monitoring, data validation, automation tooling, and workflow optimization.
• Experience with LLM prompt engineering & function calls to enhance AI automation and model-driven workflows.
• Ability to work cross-functionally and communicate effectively with both technical and non-technical stakeholders.
• Familiarity with AI-assisted automation tools and configuring workflows without deep engineering expertise.

About Ready 🚀

• Creative problem solvers approaching a legacy industry with a new point of view
• Humble but ambitious, knowledgeable but curious, persistent but not obnoxious
• Concise and effective in written and spoken communication
• Comfortable working remotely
• One team, one dream

About what you get…

• Competitive salary plus meaningful equity upside; salary range is $125,000-$160,000
• Competitive (and ever expanding) benefits for employees and dependents
• 100% remote work from home
• Opportunities to learn and grow – all things startups
• A chance to play a role in defining the roadmap as we pursue a bold vision and and a big goal
• Work from anywhere you want, as long as you can get great internet (and your work here at Ready helps make this true in more places).
• To get away - we all convene 1-2x / year for [optional, encouraged] retreats
• We’re actively shaping our benefits program: have a say in which benefits matter to you
• The charter to realize a market that is set to receive $65 billion in grant funding across the United States

🛠 Use modern tools

We currently utilize React, GraphQL, Elasticsearch, Apollo, Redis, PostgresSQL, and Node.

We remain open-minded about new tools as there are many interesting open challenges in the work.

🧠 Solve meaningful challenges

There is never-ending stream of interesting, rewarding problems to work on, since:

• Our product surface area is large, with parts that face our customer (b2b) and parts that directly face the subscriber (b2b2c).
• Our customers bring large, disparate data sets with wide-ranging structure challenges to solve for.
• Our product integrates to a range of systems that talk to other systems in our customers’s stack: the provisioning system that controls access to their network, the monitoring systems that keep track of bandwidth usage, their CRM, marketing tools, and much more.

👁 Work toward a big vision

We’re building towards a platform outcome. There is an opportunity to become a valuable platform that serves as the “headend” system in our customers stack – the most coveted position in all of enterprise software.

About your role at Ready ⚡️

• You’ll design, build, and ship features in a fast-paced environment.
• You’ll work closely with Ready’s head of engineering and talented eng team.
• You’ll have a major impact on your team and company here at Ready.
• You’ll collaborate with customers and team members to solve real problems, but you’ll also own key parts of the system.
• This role could become a leadership position within Ready as we continue growing together.

About what you get…

• Competitive salary plus meaningful equity upside
• Opportunities to learn and grow: not just coding – all things startups
• Work from anywhere you want, as long as you can get great internet (and your work here at Ready helps make this true in more places)
• We get together 2x / year for optional retreats
• We’re actively shaping our benefits program: have a say in which benefits matter to you
• The chance to hone your skills on a cutting edge stack alongside bright ambitious team members

Ready to meet us? 🚀

We look forward to meeting you.
Like Ready, or click Change Status to apply and let’s connect!