At voize, we’re revolutionizing the healthcare industry with AI: Nurses simply speak their documentation into their smartphones, and our AI automatically generates the correct entries. This saves each nurse an average of 39 minutes per day, improves the quality of documentation, and makes their daily work much more rewarding.

voize is YCombinator-funded, already in use at over 600 senior care homes, and has grown by 100% in the last 90 days. Our customers save over 3.5 million hours annually – time spent on people instead of paperwork.

As a dynamic team, we blend cutting-edge technology with social impact. And now, it’s your turn to join us!

Note: We can only hire team members who already live in Germany.

🎤 Why voize? Because we’re more than just a job!

At voize, we are revolutionizing the care industry with AI: Care workers simply speak their documentation into their smartphone, and our AI automatically generates the correct entries. This saves each care professional an average of 39 minutes per day , improves documentation quality, and makes their workday significantly more efficient and enjoyable.

voize is Y Combinator-funded, already used in over 600 senior care facilities , and has grown 100% in the last 90 days. Our customers save over 3.5 million hours annually—time that is spent on people instead of paperwork.

But this is just the beginning. With our proprietary voize AI, we are not only transforming the healthcare industry, but also have the potential to create value across multiple industries—from healthcare to inspections.

As a dynamic team, we combine cutting-edge technology with social impact.

💡 Your Mission: Drive adoption & create long‑term success!

As a Commercial Customer Success Manager (CSM), you’ll own end‑to‑end rollout and success for a portfolio of 30–50 mid‑market & SME customers. You’ll accelerate adoption, cultivate relationships, and uncover growth opportunities—ensuring every customer gains maximum value from voize.

🚀 Your Daily Business – No two days are alike

• End‑to‑end implementation: Own full rollout for 30–50 SME customers—designing and executing tailored implementation roadmaps to deliver value quickly and efficiently.

• Portfolio management: Manage and nurture relationships across your book of accounts, balancing proactive outreach with reactive support.

• Stakeholder engagement: Build trust with facility‑level users and power users—running virtual office hours, coordinating onsite visits (up to 2×/month), and hosting quarterly business reviews.

• Adoption monitoring: Track health metrics via dashboards, proactively flagging risks and driving actionable remediation plans.

• Virtual events & best‑practice forums: Facilitate webinars, user groups, and office hours to share tips and deepen engagement.

• Growth spotting: Identify upsell, cross‑sell, and referral opportunities—partnering with Account Executives to expand usage.

• Cross‑functional collaboration: Handoff to Onboarding Managers for training deep‑dives and work closely with Support, Product, and Sales to champion customer needs.

🤝 Your Skillset – What you bring to the table

• Proven experience in Customer Success , Account Management, or related roles in B2B SaaS , with a focus on mid‑market/SME segments.

• Proven track record in driving adoption, retention, and expansion while managing a high‑volume portfolio.

• Exceptional communication skills : adept at presenting to non‑technical users, facilitating workshops, and building lasting rapport

• Data‑driven mindset : experienced in leveraging customer health scores and analytics to guide decisions

• Fluent in German (C1), to effectively support our German customer base and a good command of English.

• Willingness to travel regionally to meet our customers (3-4 times/month); based in Berlin, Munich, or Cologne preferred

🎯 Our Success Mindset – How we work at voize

• Proactive problem solver: You anticipate challenges and surface solutions early.

• Fast‑paced learner: You thrive in dynamic environments and adapt quickly.

• Ownership mentality: You take full accountability for customer outcomes.

• Collaborative spirit: You partner across teams to drive collective impact.

🌱 Growing together – what you can expect at voize

• Become a co-creator of our success with virtual stock options.

• Our office is in Berlin, with a flexible remote work policy.

• Flexible working hours because you know best when you work most efficiently!

• Access to various learning platforms (e.g., Blinkist, Audible, etc.).

• We have an open culture and organize regular work weeks and team events to collaborate and bond.

• We are a fast-growing startup, so you'll encounter various challenges, providing the perfect foundation for rapid personal growth.

• Your work will make a real impact, helping alleviate the workload for healthcare professionals.

• Free Germany Transport Ticket and Urban Sports Club membership.

• 30 days of vacation – plus your birthday off!

✨ Ready to talk? Apply now! 🚀

We look forward to your application and can’t wait to meet you – no matter who you are or what background you have!

Tech Stack App: Kotlin Multi-Platform, Jetpack Compose ML: PyTorch, Python Microservices: Kotlin, K8S, MongoDB

Challenges We run our ASR/NLP models locally on smartphones. Models need to be resource-efficient yet really accurate. With every user interaction data is generated and used for model improvements. This data needs to be processed continuously, automatically quality-assured and used for new model training.

We deploy into production on average every 6h and release updated machine learning models several times a week.