Mintlify empowers builders worldwide.

We're on a mission to empower builders. We’re looking for self starters to join our fast moving founding team. Our customers include the fastest growing AI companies such as X, Anthropic, Cursor, Perplexity, Scale AI, alongside 7000+ other companies.

We raised our Series A last summer backed by a16z and BCV. We're reaching 70m+ developers every year. And we’re proud of our history, being one of the most popular products used by YC companies.

We grew in value faster than headcount and we’re looking to align the two in the coming year.

Who is an employee at Mintlify?

People that are excited to grow as humans alongside us as a company.

We always hire for slope over y-intercept. We believe in high learning velocity and grit.

People who think beyond their work scope.

“Where else can I be impactful?” “Oh, I know how to do that! How can I help?”

Not uncommon to hear in our office.

People who appreciate diversity. Our company collectively speaks 12 languages. We’re full of introverted extroverts.

Characters are welcome here - be unapologetically you!

About our Technical Onboarding Specialist role:

This is a strategic, customer-facing role designed to accelerate customer implementation and maximize adoption of Mintlify. You'll be responsible for managing the onboarding process for our largest enterprise customers while also overseeing external implementation agencies to ensure consistent quality and efficiency.

Key Responsibilities:

Drive continuous improvement of Time-to-Value (TTV), capacity, and overall onboarding experience
Manage relationships with external implementation agencies to scale our migrations capacity
Build and configure customized documentation experiences for our most strategic customers
Create custom components and solutions tailored to enterprise customer needs
Track and report on completed onboardings, identifying opportunities for process optimization
Serve as a technical liaison between our largest customers and internal teams
Gather and communicate customer feedback to inform product development priorities

This role works cross-functionally with sales, customer success, and our CEO to ensure enterprise customers achieve rapid implementation and value realization.

Technical Onboarding Specialist requirements:

Experience in customer-facing technical roles with a track record of managing enterprise implementations
Proven ability to manage external vendors or agencies to deliver technical solutions
Proficiency with web technologies (HTML, CSS, JavaScript) to help customers customize their documentation
Comfortable with prompt engineering and experience with AI/ML applications
Strong eye for design and attention to detail - you'll help customers transform their current docs experience into an enjoyable content management platform
Experience defining and improving metrics around implementation efficiency and Time-to-Value
Excellent project management skills with ability to handle multiple complex onboardings simultaneously
Strong communication skills to effectively work with both technical and non-technical stakeholders

Company Benefits:

Competitive compensation and equity | Flexible work culture

20 days paid time off every year | Health, dental, vision

401k or RRSP | Free lunch and dinners

$420/mo. wellness stipend | Annual team offsite