Senior Technical Support Engineer at Sully.ai (S21)
$120K - $150K
Autonomous team of AI agents that runs the entire hospital operations
Santa Clara, CA, US / Remote (San Francisco, CA, US; US)
Full-time
US citizen/visa only
6+ years
About Sully.ai

Our mission is "One Human, One Doctor". We are creating superhuman doctors, because access to doctors is a basic human right.

Start with making doctors superhuman. Our vision is to eliminate doctor distractions and help them navigate the best treatments for their patients.

About the role

About The Company

Sully.ai is making healthcare better, faster & affordable by building AI Employees.Work to save lives.We're growing very fast.Customers love the product.Our team is small and talent-dense.Impactful mission: “One Human, One Doctor”Very good probability to be a trillion dollar company.

Role

  • Long hours (We’re a small team with a big mission!)
  • Support customer onboarding and upsell opportunities
  • Build out and own Technical Support workflows from the ground up
  • Innovate constantly on making our sales better, faster.
  • 6am to 6pm PT Availability
  • Other tasks too! (“Nothing is someone else’s problem.”)
  • Serve as the primary technical contact for customers, addressing issues promptly.
  • Troubleshoot and resolve technical problems with the product or service.
  • Act as the voice of the customer, providing feedback to the product and engineering teams.

Requirements

  • 5+ years of customer support leadership
  • Proven track record of being a top performer
  • High presentation and communication skills

Learn Morehttps://www.sully.ai/join-us

Interview Process
  1. Recruiter Screen
  2. CRO Screen (30 min.)
  3. Co-Founder/COO Screen (15 min.)
  4. Sales Pitch: Demo Sully to Co-Founder (20 min.)
  5. Onsite (or Virtual onsite) meeting our CTO and Co-Founder/CEO (60-90 min.)

Other jobs at Sully.ai

fulltimeMountain View, CA, US / Remote (San Francisco, CA, US; Mountain View, CA, US; Stanford, CA, US; Berkeley, CA, US; San Mateo, CA, US; Livermore, CA, US; Pleasanton, CA, US; San Jose, CA, US; Menlo Park, CA, US; Santa Rosa, CA, US; Dublin, CA, US; Danville, CA, US; Walnut Creek, CA, US; Fremont, CA, US)Full stack$175K - $220K6+ years

fulltimeMountain View, CA, US$180K - $200K6+ years

fulltimeMountain View, CA, US / Remote (Mountain View, CA, US; San Jose, CA, US; San Francisco, CA, US; Berkeley, CA, US; Stanford, CA, US; Pleasanton, CA, US; Livermore, CA, US; Santa Rosa, CA, US; Fremont, CA, US; San Mateo, CA, US; CA, US)Engineering manager$210K - $260K6+ years

fulltimeUS / Remote (US)$130K - $185K3+ years

fulltimeUS / Remote (US)Devops$175K - $200K6+ years

fulltimeMountain View, CA, USDevops$165K - $200K6+ years

contractUS / Remote (US)Sourcer$80K - $110K3+ years

fulltimeMountain View, CA, US / Remote (US)$200K - $300K6+ years

contractCA / US / Remote (CA; US)$75K - $140K1+ years

fulltimeUS / Remote (US)Backend$140K - $170K6+ years

contractDubai, Dubai, AE / Remote (Dubai, Dubai, AE)Recruiter$8.17K - $9.53K / monthly3+ years

fulltimeMountain View, CA, US$150K - $250K6+ years

fulltimeMountain View, CA, US / Remote (Mountain View, CA, US; San Francisco, CA, US; Berkeley, CA, US; Stanford, CA, US; Walnut Creek, CA, US; Pleasanton, CA, US; Danville, CA, US; CA, US; San Jose, CA, US; Santa Rosa, CA, US; Oakland, CA, US; Menlo Park, CA, US; San Mateo, CA, US; San Ramon, CA, US; Dublin, CA, US; Richmond, CA, US; Concord, CA, US; Fremont, CA, US; Milpitas, CA, US; Livermore, CA, US; Sunnyvale, CA, US; Palo Alto, CA, US)Machine learning$180K - $220K3+ years

fulltimeSanta Clara, CA, US / Remote (San Francisco, CA, US; US)$120K - $150K6+ years

fulltimeUS / Remote (US)Full stack$175K - $250K6+ years

fulltimeMountain View, CA, USBackend$180K - $220K6+ years

fulltimeUS / Remote (US)QA engineer$165K - $180K6+ years

contractDubai, Dubai, AE / AE / Remote (Dubai, Dubai, AE; AE)Backend$5.45K - $10.9K / monthly6+ years

fulltimeUS / Remote (US)Android$250K - $300K6+ years

fulltimeUS / Remote (US)Backend$230K - $260K6+ years

fulltimeUS / Remote (US)$230K - $260K6+ years

fulltimeUS / Remote (US)$120K - $300K6+ years

fulltimeUS / Remote (US)$250K - $300K6+ years

Hundreds of YC startups are hiring on Work at a Startup.

Sign up to see more ›