Senior Technical Support Engineer at Sully.ai (S21)
$120K - $150K  •  
AI Medical Employees for Healthcare
Santa Clara, CA, US / Remote (San Francisco, CA, US; US)
Full-time
US citizen/visa only
6+ years
About Sully.ai

Our mission is "One Human, One Doctor". We are creating superhuman doctors, because access to doctors is a basic human right.

Start with making doctors superhuman. Our vision is to eliminate doctor distractions and help them navigate the best treatments for their patients.

About the role

About The Company

Sully.ai is making healthcare better, faster & affordable by building AI Employees.Work to save lives.We're growing very fast.Customers love the product.Our team is small and talent-dense.Impactful mission: “One Human, One Doctor”Very good probability to be a trillion dollar company.

Role

  • Long hours (We’re a small team with a big mission!)
  • Support customer onboarding and upsell opportunities
  • Build out and own Technical Support workflows from the ground up
  • Innovate constantly on making our sales better, faster.
  • 6am to 6pm PT Availability
  • Other tasks too! (“Nothing is someone else’s problem.”)
  • Serve as the primary technical contact for customers, addressing issues promptly.
  • Troubleshoot and resolve technical problems with the product or service.
  • Act as the voice of the customer, providing feedback to the product and engineering teams.

Requirements

  • 5+ years of customer support leadership
  • Proven track record of being a top performer
  • High presentation and communication skills

Learn Morehttps://www.sully.ai/join-us

Interview Process
  1. Recruiter Screen
  2. CRO Screen (30 min.)
  3. Co-Founder/COO Screen (15 min.)
  4. Sales Pitch: Demo Sully to Co-Founder (20 min.)
  5. Onsite (or Virtual onsite) meeting our CTO and Co-Founder/CEO (60-90 min.)

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