The Mission We are entering an era where software doesn't just execute code - it spends money. AI Agents are autonomous, powerful, and unpredictable. A single logic bug in a background loop can burn through a startup's runway in hours.

Aden is building the safety layer that makes agentic AI viable for the enterprise. We are the "CFO in the code" - the infrastructure that allows engineering teams to ship powerful AI features without the fear of bankruptcy-level accidents.

The Challenge We aren't building a passive analytics dashboard. We are building active, high-velocity financial infrastructure. At Aden, you will work on low-latency middleware that sits in the critical path of AI execution. Our systems need to ingest streams of trace data, calculate complex unit economics in real-time (using Materialize views), and make split-second decisions to "kill" connections before they spiral out of control.

Why Join Us?

High Stakes Engineering: You aren't centering divs. You are building the "circuit breakers" for the world's most advanced LLM applications.

Immediate Impact: Our code literally saves our customers money the second it is installed. You will see the results of your work in the "Saved Spend" column every day.

The "Picks and Shovels" of AI: While everyone else fights to build the best chatbot, we are building the essential governance layer that every AI company will eventually need to survive due diligence and enterprise procurement.

Who We Are We are a team of technical founders and builders (PhD / CS background) who value shipping over slides. We are looking for engineers who want to touch the metal, understand the intricacies of LLM tokenomics, and build the standard for AI financial governance.

Hi there 👋, glad that you found us! I hope that this page explains what we do pretty well. Feel free to reach out to us if there is anything unclear.

Aden is an AI-native, multi-agent ERP platform designed for operations leaders to unify their business systems, streamline processes, and automate mission-critical workflows and tasks. Highly customizable and rapidly deployable, Aden enhances operational performance and expands team capacity through declarative tooling, services, and intelligent AI agents.

Currently, Aden helps over dozens of operationally-focused businesses, including supply chain control towers of major global corporations, IT departments of major financial institutions, and other high-impact companies, elevate their efficiency, automate workflows, and scale beyond manual operations.

Your mission is to play critical role in establishing a scalable Success function to ensure client success and expansion to accelerate Aden’s growth and impact on our customers.

We need a process-driven, customer-centric CSM to lead new client implementations and stand up the Success processes needed to empower our customers. 

Responsibilities

• Run customer implementation meetings, including kickoff and go live/training sessions
• Design and build Project Management guide, Initial Setup Guide, kickoff deck, and other needed resources for all customer implementations
• Collaborate cross functionally with Sales to scope one-time implementation fees and upsell opportunities and Solution Architects for onboarding alignment & project management
• Ensure continued customer and internal alignment with implementation plan, including time-management and change-fees if initial scope exceeded 
• Design customer health check / check in process
• Manage annual renewal process

Experience

• 5+ years in customer-facing roles, 3+ in similar CSM or implementation roles leading customer projects
• Strong communication, collaboration, negotiation, conflict resolution, and presentation skills. Proven experience engaging customers
• Project management, SOW development and tracking, billable utilization management
• Expertise in building and streamlining processes, especially cross functionally and for software implementations
• Collaboration with Sales, Product, and Engineering to drive customer impact + growth

Personal Characteristics

• Process-driven. You’re a systems-level thinker and can build and streamline processes
• Ownership mentality. You take initiative and responsibility; love accountability + growth
• Communicator. You’re an excellent communicator: clear, concise, and compelling
• Problem Solver. You think critically and creatively to solve customers’ problems
• Adaptable. You’re self-sufficient, self-aware, resourceful; bring structure to ambiguity
• Curious. You have a growth mindset and spirit of experimentation, a lifelong learner
• Entrepreneurial. You thrive in a nimble, lean, unstructured, fast-paced startup

Compensation

• Competitive compensation, including company-performance-based bonuses
• Shared company vehicle 
• Daily lunches covered  
• Medical, dental and vision healthcare coverage
• Play a critical role in a high growth business in a dynamic industry

•          HTML & CSS
  

•          Javascript (Vue.js, bootstrap, axios, redux, google analytics, jquery, datatables, webpack)
  

•          RESTful API Design & Implementation (OpenAPI)
  

•          MySQL Commands & Utilities (Mysqldump...)
  

•          Elasticsearch
  

•          DynamoDB
  

•          Docker & Docker-compose
  

•          Python3 (Requests, PyMySQL, SQLAlchemy, Scrapy, multiprocessing, apscheduler, pandas, numpy...)
  

•          Linux Commands & Utilities (Ubuntu, screen, crontab)
  

•          Kubernetes (GKE)
  

•          Load Balancer (Ingress)
  

•          Compute Engine (GCE)
  

•          Cloud Endpoint
  

•          MySQL (Cloud SQL)
  

•          Redis