We are Heron Data, a Series A stage company based in New York and London.

• At Heron, we use the latest advances in AI and LLMs to automate document-heavy workflows. Our software handles emails, analyzes attachments, and takes actions like updating CRMs or requesting more info. We serve businesses from small companies to FDIC-insured banks in sectors like Small Business Finance and Commercial Insurance.
• Our largest product automates underwriting for small business lenders and other specialty finance companies. We eliminate cumbersome manual processes and enable our customers to provide their services with much greater speed, precision, and fairness.
• We are a rapidly growing company with over 130 customers in financial services and beyond who trust us to be embedded in critical processes - without us, their businesses stop. We analyze tens of thousands of documents a day, including over 20 million individual bank transactions daily for our customers. We continue to grow into more segments and workflows: further into lending and banking, insurance, and legal. And we think there's much more we can do!
• We are a lean, scrappy and committed team with a flat structure and collaborative culture. Our team brings together a wealth of experience from top-tier tech companies including Facebook, Spotify, Asana and Revolut and universities including Oxford, Harvard, MIT and Yale.
• With team members from five different continents, we embrace multiculturalism and diversity. From company events to everyday interactions, we make sure everyone feels welcome and accommodate all cultural and dietary requirements.
• Since our launch in September 2020, at the end of the S20 batch, we've experienced a lot of growth! Today, we serve over 130 customers and have over $5M in ARR. Read more about our mission here

Note: if you’re applying here, let us know the specific type of role you’d like to be considered for!

Our business is growing much faster than we can find and hire ‘A-players’ to join us. So, rather than asking people to wait for specific needs to come up, we thought we’d give you the opportunity to get in touch with us whenever suits you.

The Opportunity

Regardless of role, we believe the opportunity to work at Heron is characterized by three things:

• High impact and ownership: as one of our first 20 employees you will have a highly visible impact, whether that’s in engineering, sales or operations. Everything we do revolves around serving our customers better and growing the business. There’s no shortage of interesting things to do and we expect everyone to exercise a high degree of ownership over their work. There’s nowhere to hide - we hope you’ll relish that!
• Personal growth: you’ll learn a lot just by being here and helping us build the company. But a far more likely outcome is that as we grow, you’ll grow with us. Anyone who has been at Heron for any extended period has grown into a different role and/ or one of greater responsibility. We take pride in developing our people and ensuring their personal goals are aligned with the company’s.
• An environment where you can do your best work: it’s a cliché, but we truly believe it. Underpinning our rapid growth is a lean, scrappy and committed team. We get our hands dirty, move quickly, and aspire to go above and beyond for our customers. We have a very flat structure where you’ll work directly with our founders and other leaders in the company every day. Sound fun? Then Heron might be for you!

What We’re Looking For

This is an open application, but we look for folks in three areas. If you’re looking for more detail, have a look at our current or recent openings.

• Engineering: high-performing engineers of any level to help us solve more of our customers’ problems. We are looking for folks who are excited about designing elegant technical solutions and shipping great code frequently.
• Sales: experienced sellers who know how to run a software sales pipeline and early career SDRs/ BDRs. Or, other functional experts and folks who can build and run a sales motion - marketing, partnerships, GTM strategy/ operations.
• Operations: people who want to get their hands dirty: detail-oriented folks who crush a large number of tasks, as well as business operations/ executive operations professionals.

Above all else, we value people who want to make an impact in their work. Here are some of the behaviors that we expect of all Herons:

• Scrappy and creative: when faced with an obstacle, you will either overcome it by pure determination (i.e., by hand), or find an unconventional approach or ‘hack’ to navigate it.
• Persistent: you may not always find the right answer or person immediately, but you're motivated to keep on trying until you do so. You’ll go the extra mile - including Flying to Gainesville - if that’s what it takes.
• Pilot not passenger: at a fast-growing company like Heron we need people who jump on opportunities unprompted and drive them to a great outcome, rather than folks who wait to be told what to do.
• Excited to work in a fast-paced, high-growth, team-based environment: we aim to move quickly and decisively, but together. You’ll be a great team player and do what it takes for the team to succeed.

What You Can Expect as a Heron

• Competitive compensation, including equity (and commission for true sales roles)
• Based full-time in London, where most of the team is in-person multiple days per week
• Your choice of top-of-the-line equipment to fit out your desk in the office
• Occasional travel to NYC for retreats and to work with the team there
• Competitive benefits: health insurance; pension; uncapped annual leave; parental leave
• Free mental health support via Spill - on-demand access to therapy
• Weekly company lunches (always inclusive and vegan-friendly - especially if you like Korean or Vietnamese food!)
• Applicants from any background and gender are welcome and we have a zero tolerance policy on discrimination

• For Frontend -- our customer dashboard is built with NextJS, using MUI, React, and TypeScript. We deploy our frontend apps on Vercel
• For Backend -- our backend applications are primarily written in Python using the Flask or FastAPI frameworks. We have both a main monolith and also microservices. We containerize & deploy these applications on Kubernetes clusters or on managed compute (serverless)
• For ML — we have a variety of classification & prediction tasks that we deploy different models for, ranging from classic ML models / NLP techniques to fine-tuned LLMs
• For infrastructure — we use both GCP and AWS for different components. Some of our main components include Postgres database, cloud storage, Redis cache, RabbitMQ/Redis queue to manage async tasks. All of our code repositories live in GitHub and we use GitHub actions extensively for CI/CD