Instrumentl is a profitable, YC-backed startup with over 1,500 nonprofit clients, from local homeless shelters to larger organizations like the San Diego Zoo and the University of Alaska. We are building the future of fundraising automation, helping nonprofits to discover, track and manage grants efficiently through our SaaS platform.
Hello, we’re Instrumentl.
We’re a mission-driven startup helping the nonprofit sector to drive impact, and we’re well on our way to becoming the #1 most-loved grant discovery and management tool. To help us get there, we’re hiring a Customer Enablement Manager to create and deliver educational experiences for customers at every stage of their journey.
Are you motivated by customer happiness? Do you enjoy designing learning materials and owning communications strategy? If so, we have the perfect opportunity for you.
About us:
Instrumentl is a hypergrowth YC-backed startup with over 3,000 nonprofit clients, from local homeless shelters to larger organizations like the San Diego Zoo and the University of Alaska. We are building the future of fundraising automation, helping nonprofits to discover, track, and manage grants efficiently through our SaaS platform.
Our charts are dramatically up-and-to-the-right 📈 — we’re cash flow positive and doubling year-over-year, with customers who love us (NPS is 65+ and Ellis PMF survey is 60+). Join us on this rocket ship to Mars!
About the role:
In your first year as a Customer Enablement Manager, you will help expand our company’s reach by scaling our CS efforts. You'll be an advocate for our customers at every stage of the journey, from onboarding to driving new engagement, gathering product feedback, and ensuring product adoption.
Our ideal candidate is proactive, eager to learn, willing to experiment, and excited to collaborate with multiple teams to enhance the customer experience at Instrumentl.
As an early member of the CS team, you’ll work closely with:
Get to know us at instrumentl.com/about!
Instrumentl is fully distributed (read: no office!). For this position, we are looking for someone based in the continental US, but open to those flexible to Eastern or Central Time standard working hours as well.
What you'll get to do:
What we're looking for:
Compensation and Benefits:
Why join Instrumentl?
Instrumentl is evolving rapidly. You’ll always have new challenges and opportunities to grow in your role - you won’t be bored! You’ll be an early member of our small but mighty team, playing a huge part in shaping our culture for the years and teammates to come.
At Instrumentl:
Ready to apply?
Please use our Lever application link to submit either a written response or a short Loom video, addressing the prompts below:
Don't forget to include the word moxie in your application to show you read this from start to finish! Along with your written response or Loom video, please attach your CV or resume.
At Instrumentl, we pride ourselves on building a diverse team from the ground up. Every role is an opportunity to teach, learn, and create some of your best work - if you’re excited to grow along with us, we encourage you to apply!
Our engineering team uses Ruby on Rails, JavaScript (Ember.js), Heroku, PostgreSQL, Elasticsearch, HTML, and CSS, and we're always open to adopting new tools to get the job done.
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