Sendblue lets businesses send iMessage from inside their CRM.

When it comes to sales, authenticity is everything, and green bubbles aren’t cutting it anymore. In order to get a lead with an iPhone to actually respond to a text in 2025, it HAS to be blue. That’s where Sendblue comes in – we provide a virtual iMessage line directly in a business’ CRM which they can use to message their leads and clients.

Our goal is to provide an over the top experience for our customers in every way, from giving them technology they can’t access anywhere else to ensuring their workflows and sales processes are actually effective. We deeply value the relationships we have with our customers, and keeping them happy and successful is our top priority. We are a lean team based in New York City, and we are growing extremely quickly.

About the Role

Sendblue is hiring a Customer Support Specialist to help us deliver best-in-class support to our customers — primarily through email, with some phone use. You’ll be on the front lines of the customer experience: solving problems, answering questions, and ensuring customers feel taken care of.

We’re looking for someone who thrives in a fast-paced, startup environment. You are a self-starter who takes ownership, figures things out, and can help build the support function as we grow.

What You’ll Do

• Own customer support conversations end-to-end via email
• Know when to collaborate and when to own, escalating issues to the appropriate teams when needed while ensuring communication remains cohesive and customer-centered
• Keep customers informed by communicating clearly and professionally with proactive updates and high-quality, well-written responses
• Escalate bugs and edge cases with great context to Product/Engineering, autonomously troubleshooting to start
• Spot patterns and recurring issues, then recommend fixes or process improvements
• Help build and improve internal systems, templates, and documentation by collecting data-driven insights that support the team’s growth and overall customer experience

What We’re Looking For

• 2+ years of customer support experience (email-heavy support preferred)
• Extremely strong writing skills — you can be clear and professional, explaining difficult problems simply
• A natural sense of ownership: you don’t wait to be told what to do
• Strong technical troubleshooting instincts and comfort working through ambiguity
• Ability to manage multiple threads while staying organized
• High attention to detail and the ability to prioritize in a fast-moving environment