Ultra builds practical, general-purpose robots focused on repetitive manipulation tasks.

Unlike traditional industrial automation that’s rigid and complex, our robots are zero integration—able to be installed in hours, not weeks—and are highly flexible, capable of quickly learning new tasks and delivering immediate ROI.

Founded by a team of three-time entrepreneurs with a decade of collaboration, Ultra moves fast and decisively. We already have robots in the field generating revenue and data, with plans to rapidly scale deployments this year.

Overview

We’re seeking a Robotics Field Support Technician to join our NYC-based team, and help us scale our growing fleet of robot deployments. We are an early stage company moving very fast in a rapidly growing space, and welcome people from any background as long as you’re excited to join our mission, drive immediate impact, and create a future where automation is accessible to all.

Who You Are

• You bring an extreme sense of urgency to your work - you move quickly and decisively to get things done, and you are always trying to think one step ahead.
• You wont be shying away from frequent travel to customer sites, up to 3 or 4 weeks a month to various locations across the US may be requried.
• You have the knack for understanding how complex mechanical and electrical systems work. Typically you like putting things together “without the manual”.
• You know how to surprise and delight customers by building strong relationships in every interaction and properly setting + overdelivering on expectations.
• You thrive in a high-trust, high-autonomy environment. You don’t need to be micromanaged on what the top priorities are at any given moment

What You’ll Do

• Travel to our customer sites to:
  • Install, upgrade, and troubleshoot our robots in the field.
  • Train and support our customers’ employees to get the most out of our robots
• Use your extensive knowledge from the field to bring the voice of the customer to our product, software and ML teams as they design and build our robots and software
• When at HQ, help build our actual robots, from giving input on design and component selection, to assembly and testing
• Provide outstanding remote customer service in slack, text, or over the phone - monitor robot performance and triage issues proactively as they come up

Bonus Skills

• Experience with CAD and 3D Printing
• Computer assembly, administration, and networking
• Familiar and comfortable with VR headsets
• Experience building and troubleshooting robotic and mechanical systems

About Ultra

Ultra builds AI-native industrial robots that actually work in the real world. Our systems automate mission-critical warehouse labor end-to-end, starting with e-commerce order packaging. We deploy fast, learn from real production data, and iterate aggressively. We already have multiple revenue-generating robots operating in U.S. warehouses, and are now scaling toward hundreds of deployments over the next couple years. Our goal is simple: build the most advanced, most productive industrial AI robots on the planet.

We’re building general-purpose robots that learn new tasks fast and deploy in hours, not weeks. Our stack combines real-time teleop, low-latency control, and neural network-based autonomy. We optimize end-to-end—from custom IK solvers and low-level drivers to vision-language-action models trained on production robot data. Stack: Python, C++, ROS2, PyTorch, simulation, real hardware. Problems: real-time control, robot learning, sim-to-real, scalable deployment.