Open is built from the ground up for the AI era. We automate the most complex support scenarios with precision across every channel: Web, Email, Phone, SMS, and WhatsApp. We’re used by MoneyGram.com (the world’s second-largest money transmitter), Mollie.com (a 6.5-billion-dollar unicorn), Viva.com (unicorn), FareHarbor.com (a Booking.com company), and many others.

Our AI agent automates previously unautomatable customer communication workflows (support, inbound, outbound, and more). It is currently state-of-the-art in the market with automation rates above 77 percent, saving enterprises millions.

Role Description

• Prospecting & lead generation: Identify and target potential customers through research, networking, and cold outreach. Build new relationships with our enterprise customers and prospects to drive revenue, pipeline, and deployment capacity.
• Manage relationships: Build and maintain strong relationships with key decision-makers and stakeholders at our largest customers. Serve as their primary point of contact and exceed their expectations.
• Negotiating & closing complex deal cycles: Lead negotiations with existing and prospective customers, addressing objections and closing deals. Navigate contracts and agreements quickly and effectively, working closely with legal and finance stakeholders.
• Sales strategy & planning: Develop and execute sales strategies to meet or exceed sales targets. Craft tailored sales presentations and proposals that meet our enterprise customers' needs. Collaborate with our marketing team to implement effective sales campaigns and presentations.
• Help define our sales motion: We’re an early team, and your work will directly impact how our GTM function operates and succeeds.
• Collaborate cross-functionally: Work closely with our broader GTM team, as well as our product, technical, and operations orgs to deliver our industry-leading AI-powered customer support infrastructure.

Qualifications

• 5–10+ years of experience in an enterprise customer-facing sales role, identifying and closing large accounts.
• Enterprise experience: Experience managing a $1M+ quota and running end-to-end complex deals.
• Strong communication skills: Exceptional verbal and written communication abilities.
• Analytical mindset: Ability to analyze market trends, identify opportunities, and make data-driven decisions.
• Prospecting & lead generation: Proven track record of identifying and targeting potential enterprise clients through research, networking, and cold outreach.

Our Values:

• Trust We earn trust through consistency and care. We listen fully, communicate clearly, and honor our commitments. Internally and externally, people can count on us because we treat every interaction with respect and sincerity.
• Customer Devotion: We put real people at the heart of every decision. We learn their stories, understand their goals, and shape solutions that genuinely help them grow. When someone needs us, we’re present, responsive, and eager to make things right.
• Pride in the Craft: We approach our work as something worth doing beautifully. Details matter, and we take joy in making them shine. We edit, refine, and elevate our creations because we want our work to feel meaningful, lasting, and thoughtful.
• Purposeful Momentum: We move quickly, but not chaotically, with clarity, intention, and optimism. We learn as we go, celebrate progress, and treat challenges as opportunities to grow. Every step forward is fueled by curiosity, not pressure.
• Community & Care: We’re at our best when we support each other as whole human beings. We celebrate personal and professional milestones, respect each other’s boundaries, and create an environment where people feel safe, energized, and deeply valued.

What we offer:

We want our benefits to reflect our values and offer the following to full-time employees:

• Flexible Paid Time Off

• Medical, Dental, and Vision benefits for you and your family

• Parental Leave

• Top-tier work equipment and home office setup

• Competitive salaries and compensation package

  These benefits are further detailed in Open's policies and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Open's equity plans subject to the terms of the applicable plans and policies.