Cercli is the single modern platform for Middle East & North Africa (MENA) businesses to hire, manage and pay their global workforce. We automate your local and remote payrolls, HR, onboarding, compliance, expenses and more - to help organisations reduce human error and stay fully compliant. 

Even today, companies across MENA manage payroll, employee information, documents, onboarding checklists, and a plethora of other tasks manually. They default to spreadsheets, legacy enterprise solutions, and dated basic HR solutions, causing an array of issues and challenges, including human error and fraud, weak compliance, poor transparency, and more.

• Become an internal “customer love” influencer and advocate for the best experience possible.
• Become a Cercli subject matter expert for our entire suite of products.
• Manage the day-to-day customer ticket operations and complete requests fast and well.
• Manage the customer care systems and its parameters to optimize ticket assignment and completion (Pylon).
• Manage the customer knowledge base design and its operations (Pylon).
• Create and update a wide variety of how-to guide articles to prevent customer tickets (Pylon / Notion).
• Leverage existing visuals and video tutorials but also create your own animated tutorials (i.e. Gif) using platforms like Arcade.
• Leverage the AI functionalities of our systems to handle customers requests whenever reasonable / possible.
• Train new and existing customers on Cercli best practices and latest features.
• Support with the onboarding of new customers into Cercli platform.
• Support with the configuration of Cercli settings and parameters for each customer.
• Support with customer data migrations (advanced Excel / Google Sheet data handling).
• Support with product marketing campaigns and communications (Pylon).
• Strong English communications skills required. Arabic speaker a strong plus.