AccessOwl revolutionizes how businesses manage SaaS applications. Our mission is to simplify SaaS access, spending, and compliance, providing the easiest way to centrally manage apps and user access. AccessOwl replaces Okta, outdated ticketing systems, and spreadsheets, fundamentally transforming how modern IT admins work.

We founded AccessOwl out of frustration with the inefficiency caused by SaaS companies exploiting the SSO Tax, which made onboarding and offboarding manual and time-consuming. Our innovative approach leverages RPA and agentic AI workflows to change this.

We are a fully remote, customer-centric team dedicated to solving real problems for IT and security teams. Our goal is to build a sustainable business while delivering an exceptional experience our customers genuinely love.

TL;DR: You want to work directly with IT and security teams at some of the world’s fastest growing companies, helping them onboard, adopt, and expand AccessOwl. You enjoy building processes, solving real customer problems, and shaping how a startup delivers value post-sale.

This is an in-person role in San Francisco (3 days per week in office, with flexible WFH days).

🦉 Who we are

AccessOwl is building the first AI-native Access Governance Suite. We make it radically easier for IT and security teams to manage SaaS access, stay compliant, and eliminate shadow IT, without the overhead of traditional identity systems.

We founded AccessOwl out of frustration with manual onboarding, offboarding, and compliance workflows that slow companies down. By combining automation with agentic AI, we’re redefining how modern IT admins govern SaaS.

We are a profitable, Y Combinator-backed startup working with companies like Harvey AI, Monarch, and Motion. Our team is customer-centric, pragmatic, and ambitious.

🏗️ Your responsibilities

Own post-sale relationships serving as primary technical and strategic partner
Guide customers through onboarding, implementation, and adoption of AccessOwl’s platform
Translate customer needs into product configurations, integrations, and best practices
Troubleshoot and resolve technical issues in collaboration with engineering and product
Proactively monitor account health, mitigate churn risk, and identify opportunities for expansion
Advocate for customers internally, providing structured product feedback that shapes the roadmap

🎯 That’s you

2+ years of experience in either customer success, account management, IT administration, or IT helpdesk (MSP experience is a plus)
Solid understanding of IT, identity, and SaaS ecosystems (Google Workspace, Okta, Microsoft Entra, SSO, SCIM, etc.)
Nice to have: First hand experience with SOC 2 or ISO27001 requirements around access controls
Excellent communicator, able to engage confidently with CTOs, IT admins, InfoSec teams or non-IT stakeholders like HR and operations
Hands-on problem solver who enjoys digging into customer challenges instead of just passing tickets along
Builder mindset - you like creating better processes, and you are not shy to use automation tools like Zapier or n8n to remove repetitive work
Thrives in a startup environment with evolving processes and expects to shape, not just follow

🙅 You may not be a good fit if…

You only want to do strategic check-ins but avoid hands-on problem solving
You expect rigid SOPs and predefined playbooks instead of building them
Prefer working behind the scenes - this is a high-touch, customer-facing role.

🔥 What we offer

In-person work at our San Francisco office 3 days a week, with flexible WFH days
Yearly international team retreats to collaborate and celebrate wins i.e. Madeira (Portugal), Berlin (Germany)
Opportunity to shape the customer success function at an early-stage, profitable startup

⚡ Why us

We’re building an entirely new category: AI-native Access Governance
You’ll work closely with founders and a small, ambitious team that pushes you to grow fast
We’re backed by Y Combinator and already profitable with strong traction
We focus on impact, pragmatism, and building processes that actually work for customers, not busywork

📅 About the interview

To apply, include three sentences about what personally got you interested in talking to us (skip the generic stuff, we want to hear your real motivation).

We're running a state-of-the-art Live App stack with Elixir, Phoenix, Live View, tailwindcss and BEAM. The integration layer stack uses Typescript and Playwright.

-> building a globally used SaaS product with hundreds of thousands of users. -> creating building blocks to integrate with all major SaaS providers. -> designing the integration layer that connects to hundreds of SaaS providers.