Executive Assistant at Shuttle (S20)
$40K - $70K  •  
Build Backends. Fast.
London, England, GB / Remote
Full-time
US citizenship/visa not required
Any (new grads ok)
About Shuttle

At Shuttle, we're on a mission to redefine the developer experience for building cloud applications. We want to empower the next generation of builders to make use of the latest and greatest cloud technologies, by crafting the simplest, fastest, and most enjoyable development experience.

Shuttle is open source and our Infrastructure from Code framework paired with our cloud platform eliminates the infra hassle and accelerates app development and deployment. This is a game-changer for developer productivity - think Vercel for the backend.

We have thousands of developers in our community incl. engineers from some of the top companies and have just launched Shuttle beta. We’re backed by some of the best investors in the world, including Y Combinator, HorizonVC, Abstraction Capital, Global Founders Capital, Founders of Segment, Sendbird, Head of Product at DataDog and other successful founders and executives.

Our Mission 🎯

At Shuttle, we’re on a mission to revolutionise developer experience for building web apps. Everything we do is about crafting an exceptionally simple, satisfying and effective way to do cloud development. We are open source community-driven and loved by thousands of engineers. Our vision: the ultimate platform to supercharge developers’ productivity.

Working With Us 😎

We’re a growth mindset company. We’re honest, open-minded, driven, and ambitious and we are only looking for people who share these qualities with us.

We care. About each other and about our mission.

We are building a culture that brings out the best in people and we truly believe that the company you work at should be the launch pad for unleashing your full potential.

We keep a light and fun work environment, without unnecessary stress or anxiety. Yet we hold ourselves to very high standards and keep pushing the bar up. Continuous improvement is a must if you don’t want to be left behind. Mistakes are OK, not being willing to learn from them is not OK.

Collaboration is at the core of what we do and we treat each other with respect and kindness - supportive, yet firm and ready to provide accountability where needed.

We’re early stage so expect many opportunities to shape the company’s future. The best ideas win.

We maintain a hacker mentality - no problem is unsolvable with the right mindset. As a team, we work on hard challenges under tight constraints and are constantly pushed out of our comfort zones - if reading this excites you, let’s talk.

Perks 🎁

  • Remote-friendly, flexible working hours and workdays
  • Flexible holidays and paid time off
  • Mental and physical health stipend
  • Educational and self-development budget
  • Support for attending and presenting at relevant conferences
  • Health insurance
  • Awesome work-from-home setup & equipment
  • Regular company off-sites
  • Weekly remote-friendly socials (games and more)
About the role

This is not your traditional Executive Assistant role. We're looking for a strategic partner who can blend the organizational excellence of an EA with the strategic mindset. You'll work directly with our founders to maximize their effectiveness, streamline operations, and help drive company growth.

As an EA, you'll be the critical force that amplifies our founders' productivity and impact. You'll take ownership of their time management, communications, and administrative workload, allowing them to focus on high-leverage activities that move Shuttle forward.

What You'll Do

Among other things, these are some of the key areas you'll focus on:

1. Strategic Agenda Planning

  • Optimize founders' calendars by aligning schedules with business priorities, creating focused work blocks, and ensuring effective meeting preparation
  • Proactively manage meeting quality through clear agendas, goals, and contextual information
  • Conduct weekly time audits and optimize workflows to maximize productive time

2. Email & Communication Management

  • Streamline email with intelligent filtering, prioritization, and actionable summaries
  • Draft professional communications that align with founders' voice and strategic objectives
  • Create systems to ensure only high-priority communications require direct founder attention

3. Administrative Excellence

  • Help manage travel, organising events, financial admin, and other operational aspects
  • Enhance visibility through social media and content repurposing
  • Drive internal engagement with surveys, documentation, and process improvements

4. Hiring Support

  • Help drive our hiring so we hire top notch candidates as quickly as possible

Must Haves

  • Exceptional written and verbal communication skills
  • Strong project management abilities with meticulous attention to detail
  • Proficiency with productivity tools (Google Workspace, Notion, etc.) and ability to pick up new ones easily
  • Good familiarity with AI tools (ChatGPT etc.)
  • Ability to anticipate needs and take initiative without direct supervision
  • Adaptability and comfort with ambiguity in a fast-paced environment
  • Excellent judgment and discretion when handling confidential information

Bonus Points

  • Experience in executive support, preferably in high-growth startups or tech companies
  • Experience working with technical founders or in developer-focused companies
  • Background in operations, chief of staff, or founder associate roles
  • Understanding of startup growth dynamics and priorities
  • Experience with event planning and community engagement
  • Knowledge of developer tools, platforms, or infrastructure

Onboarding & Success Path

Onboarding Period

  • Intensive first week working directly alongside the founders
  • Documentation of all recurring tasks and communication processes
  • Creation of templates and systems for common workflows
  • Establishment of regular feedback loops

Communication Guidelines

  • Clear definition of preferred communication methods
  • Tiered priority system for different types of tasks
  • Established response time expectations for varying urgency levels

Progressive Responsibility

  • Initial focus on well-defined tasks with clear boundaries
  • Gradual increase in autonomy and decision-making authority
  • Regular evaluation of additional areas for delegation

Success Metrics

  • Time saved for founders (quantifiable hours per week)
  • Response time on critical communications
  • Preparation quality for key meetings and events
  • Accuracy of priority assessment
  • Team and founder satisfaction with support
Technology

AWS, Rust, Asynchronous I/O, tokio, wasm

Interview Process

We've designed a straightforward process to find the right partner:

  1. Culture Screen (30 minutes) - A conversation to explore alignment with Shuttle's values and working style
  2. Case Study - A practical exercise that simulates real-world scenarios you'd encounter in this role:
    • Email prioritization and response drafting
    • Calendar optimization challenge
    • Strategic planning scenario
  3. Founder Interviews (60 minutes) - Direct conversations with the founders to discuss your approach, experience, and mutual fit
  4. Shuttle Super Day - one full day working for the founders
  5. Reference Checks - Brief conversations with past colleagues or managers
  6. Offer - Comprehensive package including compensation, equity, and benefits

We respect your time and aim to complete the entire process within 2-3 weeks.

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