Magic is a Y Combinator-backed software company in San Francisco, CA that is building a hyper-intelligent, ubiquitous assistant available over SMS, email, chat apps, and other digital channels.

We provide world-class service 24/7 to our influential and diverse user base, many of whom use Magic dozens of times per day and say they couldn't live without Magic. We have a large waitlist of customers that we are scaling up to roll out our product to.

Magic was founded in 2015 by a team of software engineers with one simple premise: create a natural language interface to the complexity of the world, delivered by a combination of artificial intelligence and human expertise. We are hardcore developers at heart, we are highly iterative, and we are relentless. We are minimal and focused on writing code that really matters. We don't stop until we are done.

Director of Sales

Location: Remote/Global
Time Zone: Eastern Time - Mountain Time (U.S.) (Between 9 AM - 7 PM EST)
Base Salary: Competitive, with performance-based variable compensation

About Magic

Magic is a leading modern outsourcing platform that connects SMBs to high-quality remote workers, from SDRs to virtual assistants and more. With roots in Silicon Valley and backing from top venture capitalists, our workers are supercharged with a combination of the latest AI technology and training.

Why This Role Exists

We are looking for a strategic, hands-on Director of Sales to lead and develop a team of four Sales Managers, who collectively manage 18-30 inbound sales reps. This role is responsible for building scalable systems, driving operational excellence, and fostering a culture of high performance across our sales organization.

You will transform novice or first-time managers into high-caliber leaders by implementing structured coaching programs, developing clear processes, and ensuring consistent execution. Success in this role means higher quota attainment, improved sales efficiency, and a disciplined, data-driven sales culture.

This role reports directly to the Head of Sales and works cross-functionally with Marketing, RevOps, Product, and Customer Success to optimize the end-to-end inbound sales process.

The Impact You Will Make

• Lead & Develop Sales Managers – Coach and mentor four Sales Managers, ensuring they develop the leadership, strategic thinking, and coaching skills necessary to drive their teams to excellence.
• Create & Optimize Sales Systems – Build scalable, repeatable sales processes and ensure strict SOP adherence across all teams.
• Drive Revenue & Team Performance – Ensure each Sales Manager’s team exceeds quota (>90% to goal) while optimizing conversion rates, pipeline hygiene, and deal velocity.
• Enforce a Culture of Excellence – Establish high expectations for accountability, execution, and continuous improvement, fostering a no-excuses, results-driven mindset.
• Be a Data-Driven Leader – Leverage analytics and reporting to track performance, identify trends, and proactively address bottlenecks in the sales funnel.
• Standardize & Improve Sales Coaching – Ensure all managers consistently coach and develop their reps, using structured 1:1s, call reviews, and role-playing exercises to drive skill improvement.
• Execute Change Management with Precision – Collaborate with leadership to develop and roll out process improvements, ensuring all managers and reps are aligned and execute changes flawlessly.
• Align Sales with Marketing, Matching, Training, Support/CS & Sales Ops – Work closely with Marketing on lead quality feedback loops and RevOps on data accuracy and forecasting improvements.

How You Will Be Measured

• Quota Attainment – Your Sales Managers' teams must consistently achieve >90% of collective sales targets.
• Manager Development – Clear improvement in manager competency, leadership ability, and coaching effectiveness.
• Conversion Rate Improvements – Measurable increases in lead-to-opportunity and opportunity-to-close rates.
• Sales Process Execution – High SOP adherence and rapid adoption of new playbooks and strategies.
• Pipeline Hygiene & Forecasting Accuracy – Ensuring accurate, real-time CRM data across all sales teams.
• Sales Rep Ramp Time – Faster ramp-up of new hires through better coaching, onboarding, and sales training.
• Cross-Team Alignment – Strong collaboration with Marketing, RevOps, and Customer Success to optimize the sales funnel.

Required Experience

• 5+ years of B2B sales leadership experience, preferably in SaaS or tech-enabled services.
• Experience managing Sales Managers (2+ years), with a proven ability to develop first-time managers into high-caliber leaders.
• Proven experience selling in the US market with a track record of exceeding targets, and experience leading US-focused sales teams. Must demonstrate success in prospecting, closing deals with US customers, and developing sales professionals to achieve revenue goals.
• Inbound sales expertise, with a deep understanding of lead qualification, conversion optimization, and pipeline management.
• Proven ability to implement scalable sales systems, processes, and coaching methodologies.
• Data-obsessed mindset – Strong experience using CRM (HubSpot preferred), sales analytics tools, and forecasting models.
• Experience leading sales teams in fast-paced, high-growth startup environments.
• Familiarity with sales enablement tools such as dialers (e.g., Aloware), sales intelligence platforms (e.g., GetWiser), and dashboarding tools (e.g., Looker).

Your Superpowers

• Strategic Leadership – You think big-picture while ensuring day-to-day execution aligns with long-term goals.
• Manager Builder – You transform first-time or underperforming managers into top-tier leaders.
• Process Architect – You design, implement, and enforce scalable sales processes that drive repeatable success.
• Data-Driven Decision Maker – You rely on analytics to optimize performance, forecast trends, and improve efficiency.
• Extreme Ownership – You take full responsibility for outcomes, ensuring execution meets expectations.
• Change Management Expert – You can successfully roll out new processes and get buy-in across multiple teams.
• One Team Mentality – You foster collaboration across departments and eliminate silos.
• High Accountability, No Excuses – You uphold performance standards and do not tolerate mediocrity.

You Should Apply If...

• You have a proven track record of leading Sales Managers and improving team performance.
• You thrive in a fast-paced, high-growth sales environment.
• You are both a hands-on leader and a strategic thinker.
• You believe high expectations drive high performance and hold yourself and others accountable.
• You are obsessed with process optimization, performance tracking, and continuous improvement.
• You understand that great sales teams are built on culture, systems, and coaching excellence.

How to Stand Out

If you’ve read this far, don’t just apply! Send a message to Magic’s Head of Sales explaining why you're the right fit and outlining your 90-day plan to build a world-class inbound sales organization.

Our primary technologies right now are Node.js, Meteor, MongoDB, PostgreSQL, AWS, Docker, Ansible. Experience with these are preferred but not required. We believe in using the right tool for the job.

We are currently hiring for senior, mid-level, and junior engineering positions. This is a full-stack, generalist role for which you will be given a high degree of autonomy and will be expected to deploy impactful code to production in your first week. We're less concerned with your resume and more concerned with your ability to get real stuff done.