Fini is building the future of customer support, AI agents that resolve 80% of tickets without human intervention. We’re ex-Uber founders, backed by Y Combinator and Matrix, and we’re already trusted by companies like Bitdefender and TrainingPeaks.

We’re a small team that moves fast, obsesses over product quality, and works directly with customers. If you’re excited about LLMs, agentic AI, and shipping real impact at enterprise scale, we’d love to talk.

Who we are, Fini AI

Fini is an early-stage startup, backed by YC and Matrix, building AI agents that handle customer support end-to-end. Our AI agents are built on our proprietary AI knowledge store (knowledge built for AI agents), which helps us deliver 80% resolution rates and improve CSAT by 10%. Product-market pull is strong, and we need a seller-builder who can both close six-figure deals and design the revenue engine that repeatedly lands them.

What you’ll do at Fini

Your Hat What It Means Here Full-cycle enterprise sales Own the entire motion: prospect, qualify, demo and close $50 k – $300 k + ACV deals with Fortune 2000s and digital-native scale-ups eager to modernize support. 0 → 1 go-to-market architect Stand up outbound cadences, shape inbound funnels, and instrument the RevOps stack so our AI agents get in front of every support leader who needs them. Voice of the customer Translate support-desk pain points into crisp product specs; partner with Engineering to ship agent skills and integrations that actually move the needle. Founder-level ownership Set aggressive revenue targets, galvanize cross-functional teams, and do whatever it takes to hit them, fast.

The experience you’ll bring

• 3-8 yrs closing enterprise SaaS deals, consistently in the $100k - $500k ARR range.
• Founder or early GTM leader who built pipeline, playbooks and pricing from scratch.
• Fluent in both outbound (cold email, phone, social) and inbound (content, webinars, events) motions.
• Razor-sharp product instincts, you translate fuzzy customer asks into actionable roadmap items.
• A true owner’s mindset: urgency, bias for action, obsession with outcomes.

Extra credit

• Prior wins at an AI startup (think Glean, Cohere, Typeface, etc.).
• Familiarity with customer-support or CX tech stacks (Zendesk, Intercom, ServiceNow).
• Proven ability to expand pilots into multi-year, multi-region contracts.

What success looks like in your first year

• $3 M + new ARR from net-new enterprise logos.
• A repeatable outbound sequence converting ≥ 25 % of meetings to qualified opportunities.
• Two lighthouse customers using Fini’s AI agents for support featured in ROI-driven case studies.
• Feedback loops between Sales ↔ Product unlocking improved customer experience

Life at Fini

• OTE: Competitive base + uncapped commission—top-quartile for early-stage AE/VP hybrids.
• Equity: Founder-level option grant; meaningful ownership in what you help build.
• Benefits: Full health/dental/vision, 401(k)/pension, choose-your-own hardware, yearly off-sites.

Ready to build—and sell—the future of AI-powered support with us?

Send your LinkedIn, a quick note on your biggest 0 → 1 GTM win, and the six-figure deal you’re most proud of. We move fast—so will you.

Some technologies you will be interfacing with: Python, Flask, JavaScript, NodeJS, ELK, GCP