Same-Day Auto Repair for Commercial Fleets.

We’re Carma, a Y Combinator-backed, first-of-its-kind marketplace platform for commercial fleets to get correct car repair, fast and fair. Our mission is to solve the massive $573B problem with commercial auto repair – difficulty for commercial fleets to efficiently shop for automotive service and difficulty for auto repair shops to attract customers.

Carma is a B2B managed marketplace for commercial fleet owners to get same-day automotive repair for any vehicle with instant transparent offers and guaranteed pricing. Every year, fleet owners spend $573B on auto repairs globally.

Fleet owners request any service through our mobile app, which we send to our network of highly-vetted partner service centers. Our partner service centers give users real-time offers on their requested services.

Our fleet customers save upwards of 50% when they use Carma vs. the median price for the same service in their zip code, while our partner service centers increase their revenues and obtain new customers.

Backed by Y Combinator - Winter 2024 Batch.

We're looking for a customer success manager to solve dynamic and complex problems in day-to-day operations. You’ll play a critical role in ensuring timely, high-quality resolution to all customer requests, combining strong customer service skills and operational excellence. You’ll work closely with the Head of Revenue and Chief Executive Officer to deliver world-class service and continuously improve our customer journey.

Key Responsibilities

• Customer Issue Resolution. Manage the entire repair process, interface with customers directly, and resolve all customer requests and incidents with professionalism, speed, and accuracy, staying on top of all follow-ups.
• Operational Oversight. Oversee and coordinate the entire Carma repair process, including valet, mobile service, towing, and roadside assistance dispatch.
• Clear and Friendly Customer Communication. Communicate proactively and clearly in a customer-oriented manner across all customer touchpoints, ensuring timely service updates.
• Process Optimization. Identify, track, and present repetitive workflows, processes, and customer-reported issues to our software engineering team to automate or resolve with software.
• Product Development. Collect customer feedback and work directly with the CEO and Head of Revenue to identify product improvements and design standard operating procedures (SOPs).

About You

• 2+ years of customer success or operations experience in client-facing roles within startups, corporations, or professional settings, with demonstrated ability to navigate complexities and ensure customer success.
• Strong organizational and time management skills while maintaining attention to detail. This role involves managing numerous day-to-day operations, so it's essential that candidates can switch contexts quickly and efficiently.
• Strong verbal and written communication skills, with emphasis on precision and professionalism.
• A proactive attitude with a problem-solving mindset—ready to jump in and help where needed.
• Mastery of tools like Microsoft Office, Google Workspace, HubSpot, Salesforce, and project management tools (e.g., Notion, Trello).
• Ready to work hard to execute our mission — this isn’t a traditional 9-5 — it’s a chance to be part of building something extraordinary.
• Excited about Carma’s mission and growth journey.

Our Values and Culture

• "In the interest of time". We prioritize swift decision-making and effective execution in the interest of time.
• Drive simplicity. We simplify complex processes to deliver outstanding user experiences.
• Earn customer trust. We handle a critical part of our customers' business, so we always act in their best interest.
• Grit. We persevere through obstacles with unwavering determination, turning challenges into opportunities for growth.

Benefits and Perks

• Competitive base salary with full-coverage medical, dental, and vision benefits included.
• Rapid career growth potential to lead a team of customer success managers if successful in role.
• Primarily a remote position with occasional travel required (paid for by company).
• Opportunity to learn and grow in multiple facets of operations, with mentorship from experienced team members.
• The chance to be part of an innovative team and make a tangible impact in the fleet management industry within a fast-paced, entrepreneurial environment at a rapidly growing startup.
• Friendly, close-knit atmosphere working directly with the founding team.
• Professional development opportunities to help you grow in your career.

If you are a highly technical, fast-paced coder (full-stack, frontend, or backend) and love solving complex challenges, especially building mobile apps, then we want you to apply. We are looking for someone who has experience or specializes in:

• Building iOS/Android mobile apps in React Native, Swift, or Kotlin • Building web apps in React • Building backends in NestJS or Node.js • Building marketplaces, reverse marketplaces, or auction systems

These more technical skills are an additional plus:

• Strong knowledge of iOS/Android UI design principles, patterns, and best practices • Experience leveraging APIs for deep integrations with both iOS and Android platforms • Experience working with remote data via REST and JSON • Solid understanding of mobile development platforms, including iOS Frameworks, Android Libraries, SDKs, and APIs for push notifications • Familiarity with native build tools like XCode, Gradle, and Android Studio • Experience with AWS • Experience with React Hooks • Ability to write clean, well-documented code • An entrepreneurial mentality where you are comfortable working in an exciting, fast-paced, and autonomous environment • Prior startup experience where you have worked on building a mobile app or something else from scratch • A strong product-oriented mindset • Interest in cars and automotive is a plus