Netomi's AI enables self-driving customer care for companies like HP, Westjet, Singtel and more. By autonomously resolving over 70% of support tickets on email, chat, messaging, social and voice, companies using Netomi reduce support costs, boost customer happiness, enhance agent productivity and automate up-sell.

About the Company:

Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

About the Role:

We are seeking a highly skilled DevOps Specialist with expertise in Amazon and Azure cloud with Helm charts, Jenkins, and Prometheus to support our growing infrastructure needs. The ideal candidate will have a strong background in managing Kubernetes clusters, automating deployments via Helm, and integrating CI/CD pipelines with Jenkins. This role is critical to ensuring seamless, scalable, and reliable operations for our cloud-native applications, especially as we adopt new technologies to meet evolving customer demands.

Responsibilities

• Analyze and debug difficult server performance issues, identify bottlenecks and optimize product/service performance to improve user experience.
• Respond to service outages/incidents and ensure system uptime requirements / SLAs are met.
• Automate provisioning and deployment of infrastructure and services across large enterprise cloud platforms.
• Administer, manage and maintain cloud or hosted infrastructure and IT infrastructure.
• Build automated performance and test tooling to measure performance (collect metrics / monitoring) to bring end-to-end visibility and understanding to the performance of our systems/services 

Requirements

• 2+ years of experience with cloud technologies (Kafka, ELK, Docker, Kubernetes etc)
• 1+ years experience with Infrastructure as Code on Ansible / Vagrant / Terraform
• 2+ years of experience working on AWS platform including scripting and automation
•  5+ years of DevOps experience and managing the entire infrastructure
•  Strong background in Linux 
•  Strong programming and development skills in Perl / Python in a Linux like environment to ensure operations automation and data collection
• Familiarity with SQL / MySQL
• Excellent communication skills as you will be working with teams across different geographies

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

Machine Learning, NLP, Deep Learning