Same-Day Auto Repair for Commercial Fleets.

We’re Carma, a Y Combinator-backed, first-of-its-kind marketplace platform for commercial fleets to get correct car repair, fast and fair. Our mission is to solve the massive $573B problem with commercial auto repair – difficulty for commercial fleets to efficiently shop for automotive service and difficulty for auto repair shops to attract customers.

Carma is a B2B managed marketplace for commercial fleet owners to get same-day automotive repair for any vehicle with instant transparent offers and guaranteed pricing. Every year, fleet owners spend $573B on auto repairs globally.

Fleet owners request any service through our mobile app, which we send to our network of highly-vetted partner service centers. Our partner service centers give users real-time offers on their requested services.

Our fleet customers save upwards of 50% when they use Carma vs. the median price for the same service in their zip code, while our partner service centers increase their revenues and obtain new customers.

Backed by Y Combinator - Winter 2024 Batch.

We’re looking for a Customer Success Manager who’s passionate about helping customers succeed. You’ll play a critical role in ensuring timely, high-quality resolution to all customer requests, combining strong customer service skills, automotive technical expertise, and operational excellence. You’ll work closely with the Head of Revenue and Chief Executive Officer to deliver world-class service and continuously improve our customer journey.

Key Responsibilities

• Customer Issue Resolution: Manage the entire repair process, interface with customers directly, and resolve all customer requests and incidents end-to-end with professionalism, speed, and accuracy, staying on top of all follow-ups.
• Operational Oversight: Oversee and coordinate the entire Carma repair process, including valet, mobile service, towing, and roadside assistance dispatch.
• Clear and Friendly Customer Communication: Communicate proactively and clearly in a customer-oriented manner across all customer touchpoints, ensuring timely service updates and technical guidance.
• Technical Support: Leverage technical knowledge and internal tools to validate repairs, resolve client issues, and ensure service quality.  
• Process Optimization: Identify, track, and present repetitive workflows, processes, and customer-reported issues to our software engineering team to automate or resolve with software.  
• Product Development: Collect customer feedback and work directly with the CEO and Head of Revenue to identify product improvements and design standard operating procedures (SOPs).

About You

• ASE Master Technician Certification.  
• Strong organizational and time management skills with attention to detail. 
• Demonstrated ability to manage multiple concurrent processes under time constraints. 
• Strong verbal and written communication skills, with emphasis on precision and professionalism.
• A proactive attitude with a problem-solving mindset—ready to jump in and help where needed.
• Comfortable with basic tools like Microsoft Office, Google Workspace, and project management platforms (e.g. Notion, Trello).
• Ready to work hard to execute our mission — this isn’t a traditional 9-5 — it’s a chance to be part of building something extraordinary.
• Eagerness to learn and develop new skills in operations and product support.
• Excited about Carma’s mission and growth journey.

Preferred (but not required)

• Experience working in a startup environment or fast-paced organization.
• Familiarity with CRM tools like HubSpot or Salesforce.

Benefits and Perks

• Competitive base salary with full-coverage medical, dental, and vision benefits included.
• Rapid career growth potential to lead a team of customer success managers if successful in role. 
• Primarily a remote position with occasional travel required (paid for by company).
• Opportunity to learn and grow in multiple facets of operations, with mentorship from experienced team members. 
• The chance to be part of an innovative team and make a tangible impact in the fleet management industry within a fast-paced, entrepreneurial environment at a rapidly growing startup.
• Friendly, close-knit atmosphere working directly with the founding team.
• Professional development opportunities to help you grow in your career.

If you are a highly technical, fast-paced coder (full-stack, frontend, or backend) and love solving complex challenges, especially building mobile apps, then we want you to apply. We are looking for someone who has experience or specializes in:

• Building iOS/Android mobile apps in React Native, Swift, or Kotlin • Building web apps in React • Building backends in NestJS or Node.js • Building marketplaces, reverse marketplaces, or auction systems

These more technical skills are an additional plus:

• Strong knowledge of iOS/Android UI design principles, patterns, and best practices • Experience leveraging APIs for deep integrations with both iOS and Android platforms • Experience working with remote data via REST and JSON • Solid understanding of mobile development platforms, including iOS Frameworks, Android Libraries, SDKs, and APIs for push notifications • Familiarity with native build tools like XCode, Gradle, and Android Studio • Experience with AWS • Experience with React Hooks • Ability to write clean, well-documented code • An entrepreneurial mentality where you are comfortable working in an exciting, fast-paced, and autonomous environment • Prior startup experience where you have worked on building a mobile app or something else from scratch • A strong product-oriented mindset • Interest in cars and automotive is a plus